Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman and Rick Kirschner.

Format:

Book

Author/Creator:

Brinkman, Rick, author.

Kirschner, Rick, author.

Language:

English

Subjects (All):

Interpersonal relations.

Interpersonal communication.

Psychology, Industrial.

Physical Description:

1 online resource (1 v.) : ill.

Edition:

Revised and expanded third edition.

Place of Publication:

2012.

New York : McGraw-Hill, [2012]

Language Note:

English

System Details:

text file

Summary:

The classic guide to bringing out the best in people at their worst—updated with even more can’t-standable people! Dealing with People You Can’t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you’re likely to experience today. Learn how to get things done and get along when you’re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people’ s minds, hearts, and deepest needs Apply “take-charge” skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people Whether you’re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can’t Stand gives you the tools for bringing out the best in people at their worst.

Contents:

Intro

Acknowledgments

Introduction

PART 1 Getting to Know the People You Can't Stand

1 The 10 ( +3) Most Unwanted List

2 The Lens of Understanding

3 The Road to Hel l Is Paved with Good Intentions

4 From Conflict to Cooperation

5 Listen to Understand

6 Reach a Deeper Understanding

7 Speak to Be Understood

8 Get What You Project and Expect

9 How to Change Your Attitude

PART 3 Bringing Out the Best in People at Their Worst

10 The Tank

11 The Sniper

12 The Know-It-All

13 The Think-They-Know-It-All

14 The Grenade

15 The Yes Person

16 The Maybe Person

17 The Nothing Person

18 The Whiner

19 The No Person

20 The Judge

21 The Meddler

22 The Martyr

23 What If People Can't Stand You?

PART 4 Communication in a Digital Age

24 Communication and the Challenge of Technology

25 The Eight Ounces of Prevention in Phone Communication

26 The Eight Ounces of Prevention in E-mail Communication

Afterword: How to Take the Big Step of Applying the Little Steps in This Book

About the Authors

An Invitation from the Authors.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references.

Description based on print version record.

ISBN:

1-280-67952-2

9786613656452

0-07-178573-6

OCLC:

1024274116