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The improvement guide : a practical approach to enhancing organizational performance / Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, [and] Lloyd P. Provost.
- Format:
- Book
- Author/Creator:
- Langley, Gerald J., 1950- author.
- Moen, Ronald D., author.
- Nolan, Kevin M., author.
- Nolan, Thomas W., author.
- Norman, Clifford L., author.
- Provost, Lloyd P., author.
- Language:
- English
- Subjects (All):
- Organizational effectiveness.
- Organizational change.
- Quality control.
- Organizational Innovation.
- Efficiency, Organizational.
- Quality Control.
- Medical Subjects:
- Organizational Innovation.
- Efficiency, Organizational.
- Quality Control.
- Physical Description:
- 1 online resource (xxi, 490 pages) : illustrations, charts
- Edition:
- 2nd editon.
- Other Title:
- Practical approach to enhancing organizational performance
- Place of Publication:
- San Francisco : Jossey-Bass, [2009]
- Language Note:
- English
- System Details:
- text file
- Summary:
- This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
- Contents:
- Part one. Introduction to improvement ; Changes that result in improvement
- Skills to support improvement
- Improvement case studies
- Part two. Methods for improvement ; The science of improvement
- Using the model for improvement
- Developing a change
- Testing a change
- Implementing a change
- Spreading improvements
- Integrating methods for the improvement of value
- Improving large or complex systems
- Case studies of improvement efforts
- Part three. Improving value as a business strategy ; Making the improvement of value a business strategy
- Developing improvement capability
- Appendixes ; Appendix A. A resource guide to change concepts
- Appendix B. Tools and methods to support improvement
- Appendix C. The model for improvement and other roadmaps.
- Notes:
- EDAD 505A
- EDAD 505B
- EDAD 505
- Includes bibliographical references and index.
- Description based upon print version of record.
- ISBN:
- 9786612113147
- 9781282113145
- 1282113143
- 9780470430880
- 0470430885
- OCLC:
- 428437491
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