The improvement guide : a practical approach to enhancing organizational performance

MLA

Langley, Gerald J., et al. The improvement guide : a practical approach to enhancing organizational performance. 2nd editon. San Francisco : Jossey-Bass, [2009]

APA

Langley, G., Moen, R., Nolan, K., Nolan, T., Norman, C. & Provost, L. (2009). The improvement guide : a practical approach to enhancing organizational performance. 2nd editon. San Francisco : Jossey-Bass.

Chicago

Langley, Gerald J., Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman and Lloyd P. Provost. The improvement guide : a practical approach to enhancing organizational performance. 2nd editon. San Francisco : Jossey-Bass, [2009]