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Online customer care : applying today's technology to achieve world-class customer interaction / by Michael Cusack.
Lippincott Library HF5415.5 .C83 1998
Available
- Format:
- Book
- Author/Creator:
- Cusack, Michael, 1955-
- Language:
- English
- Subjects (All):
- Customer services--Management.
- Customer services.
- Teleshopping.
- Customer relations.
- Internet marketing.
- Internet advertising.
- Business enterprises--Computer networks.
- Business enterprises.
- Consumer satisfaction.
- Physical Description:
- xiv, 265 pages : illustrations ; 26 cm
- Place of Publication:
- Milwaukee, Wis. : ASQ Quality Press, [1998]
- Notes:
- Includes bibliographical references (pages 257-258) and index.
- ISBN:
- 0873893832
- OCLC:
- 37966371
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