Online customer care : applying today's technology to achieve world-class customer interaction

MLA

Cusack, Michael. Online customer care : applying today's technology to achieve world-class customer interaction. Milwaukee, Wis. : ASQ Quality Press, [1998]

APA

Cusack, M. (1998). Online customer care : applying today's technology to achieve world-class customer interaction. Milwaukee, Wis. : ASQ Quality Press.

Chicago

Cusack, Michael. Online customer care : applying today's technology to achieve world-class customer interaction. Milwaukee, Wis. : ASQ Quality Press, [1998]