1 option
Service excellence : the customer relations strategy for health care / Wendy Leebov.
LIBRA RA965.5 .L44 1988
Available from offsite location
- Format:
- Book
- Author/Creator:
- Leebov, Wendy.
- Language:
- English
- Subjects (All):
- Hospitals--Public relations.
- Hospitals.
- Hospital and community.
- Customer relations.
- Consumer Behavior.
- Marketing of Health Services.
- Professional-Patient Relations.
- Medical Subjects:
- Consumer Behavior.
- Marketing of Health Services.
- Professional-Patient Relations.
- Physical Description:
- xvi, 332 pages : illustrations ; 23 cm
- Place of Publication:
- Chicago, Ill. : American Hospital Pub., [1988]
- Notes:
- Bibliography: pages 331-332.
- ISBN:
- 1556480199
- OCLC:
- 16901228
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.