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Service management : strategy and leadership in service businesses / Richard Normann.
Lippincott Library HD9980.5 .N67 1984
Available
LIBRA HD9980.5 .N67 1984
Available from offsite location
- Format:
- Book
- Author/Creator:
- Normann, Richard, 1943-
- Language:
- English
- Subjects (All):
- Service industries--Management.
- Service industries.
- Physical Description:
- xii, 143 pages : illustrations ; 24 cm
- Place of Publication:
- Chichester [West Sussex] ; New York : Wiley, [1984]
- Notes:
- Includes index.
- Bibliography: pages 139-140.
- ISBN:
- 0471904031 :
- OCLC:
- 10505142
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