Performance measurement with the balanced scorecard : a practical approach to implementation within SMEs / Stefano Biazzo, Patrizia Garengo.

Format:

Book

Author/Creator:

Biazzo, Stefano.

Contributor:

Garengo, Patrizia.

Series:

SpringerBriefs in business.

Springer briefs in business, 2191-5482

Language:

English

Subjects (All):

Business enterprises.

Industrial management.

Physical Description:

1 online resource (141 p.)

Edition:

1st ed. 2012.

Place of Publication:

Heidelberg [Germany] : Springer, 2012.

Language Note:

English

Summary:

Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a “management dashboard” to serve as a navigational aid. A dashboard to show – with as few distortions as possible – the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.

Contents:

""Performance Measurement with the Balanced Scorecard: A Practical Approach to Implementation within SMEs ""; ""Foreword for Balanced Scorecards for SMEs""; ""Preface""; ""Contents""; ""Chapter 1: Measuring Business Performances: The Balanced Scorecard Model""; ""1.1 A Dashboard for Enterprise Management""; ""1.2 Looking for Balance""; ""1.3 Looking for Strategic Alignment""; ""1.4 The Balanced Scorecard as a Reference Model""; ""1.5 Using BSCs: The Performance Pyramid""; ""References""; ""Chapter 2: The Balanced Scorecard for SMEs: A Circular Approach""

""2.1 Implementing the Balanced Scorecard: Traditional Approaches""""2.2 A Circular Approach to the BSC""; ""2.3 Unveiling what is regularly under control""; ""2.4 Designing the Performance Measurement and Management System""; ""References""; ""Chapter 3: Corporate Strategy and the Balanced Scorecard""; ""3.1 Processes leading to Corporate Strategy""; ""3.2 BSC, Learning Loops and Strategy Review Loops""; ""3.3 BSC, Strategic Control and Entrepreneurship""; ""References""; ""Chapter 4: Models for Measuring Performances""; ""4.1 Measuring Performances in SMEs""

""4.2 Performance Measurement and Contingent Factors""""4.3 Characteristics of the Main Performance Measurement Models""; ""4.3.1 Strategy Alignment""; ""4.3.2 Strategy Development""; ""4.3.3 Focus on Stakeholders""; ""4.3.4 Balance""; ""4.3.5 Dynamic Adaptability""; ""4.3.6 Process Orientation""; ""4.3.7 Depth and Breadth""; ""4.3.8 Causal Relationships""; ""4.3.9 Clarity and Simplicity""; ""4.4 Models for Measuring Performances: A Comparison""; ""References""; ""Chapter 5: Empirical Evidence: Implementing the BSC in SMEs""; ""5.1 The Valbona Case: Implicit Dashboard and BSC Design""

""5.1.1 Determination of the Implicit Dashboard""""5.1.2 Identification of the Implicit Strategy Map""; ""5.1.3 Definition of the Desired Strategy Map""; ""5.1.4 From a Strategy Map to a Balanced Dashboard""; ""5.2 The Home Cucine Case: The BSC as Pivot of the Management System""; ""5.2.1 Products and Markets""; ""5.2.2 The Performance Measurement System: How and Why It Was Introduced""; ""5.2.3 Home CucineÂ?s Management System: The Management Dashboard as an Integral Part of the PDCA Cycle""; ""5.2.3.1 The Value Curve""; ""5.2.3.2 Mission""; ""5.2.3.3 Strategy Map""

""5.2.3.4 Management Dashboard""""5.2.3.5 Management Review""; ""5.2.3.6 Table of Causes-Solutions and Improvement Actions""; ""5.2.3.7 Job Description""; ""5.3 The Uniflair Case: UNIBOARD and the Indicator Dictionary""; ""5.3.1 Organisational Structure""; ""5.3.2 Evolution of the Performance Measurement System""; ""5.3.3 Redefinition of Indicators""; ""5.3.3.1 Area 1: Adaptation""; ""5.3.3.2 Area 2: Timeliness""; ""5.3.3.3 Area 3: Speed""; ""5.3.4 Building a Single Dashboard""; ""References""

Notes:

Description based upon print version of record.

Includes bibliographical references.

ISBN:

1-280-39554-0

9786613573469

3-642-24761-X

OCLC:

773284055