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After-Sales Excellence : Driving Improvement, Customer Satisfaction, and Growth.
- Format:
- Book
- Author/Creator:
- Woodall, Nigel.
- Language:
- English
- Physical Description:
- 1 online resource (233 pages)
- Edition:
- 1st ed.
- Place of Publication:
- New York : Business Expert Press, 2025.
- Summary:
- Fix what is broken, elevate what works, and lead in after-sales!After-sales Excellence: Driving Improvement, Customer Satisfaction, and Growth is the essential guide for anyone navigating this highly competitive world.
- Contents:
- After-Sales Excellence: Driving Improvement, Customer Satisfaction, and Growth
- Half-title Page
- Title Page
- Copyright Page
- Description
- Contents
- List of Figures
- Review Quotes
- Acknowledgments
- Preface
- Glossary of Terms
- Chapter 1 Introduction
- Chapter 2 The Business Challenge
- Chapter 3 Information Management and Planning
- Chapter 4 Communication and Customers
- Chapter 5 The All-Important Services
- Chapter 6 Commercial Activities
- Chapter 7 Sales and Marketing
- Chapter 8 People Really Do Matter
- Chapter 9 Final Thoughts
- About the Author
- References
- Contact/Follow Up
- Index
- Back Cover.
- Notes:
- Description based on publisher supplied metadata and other sources.
- ISBN:
- 1-63742-889-8
- OCLC:
- 1537945768
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