Usability testing during a worldwide pandemic : how we successfully moved from in-person studies to remote virtual studies / Erica Olmsted-Hawala and Elizabeth Nichols.

Format:

Book

Author/Creator:

Olmsted-Hawala, Erica, author.

Nichols, Elizabeth, author.

Series:

SAGE research methods: doing research online.

SAGE research methods: doing research online

Language:

English

Subjects (All):

Web site development--Case studies.

Web site development.

Physical Description:

1 online resource.

Place of Publication:

London : SAGE Publications, Ltd., 2022.

Summary:

Usability testing is typically done in person with a test administrator and a participant. Due to social distancing restrictions related to the COVID-19 pandemic, remote usability testing was implemented at the US Census Bureau. One major challenge we faced when moving from in-person to remote sessions was how to get connected with users so that we could talk to them while observing their computer screens, keyboard, and mouse movements. It included learning how best to communicate with participants prior to the session so that they would become interested and engaged in the study and be available online at the right time, ready to work with us. It included working with other team members and stakeholders who wanted to observe the sessions in order to develop actionable outcomes on redesigns of the product based on testing results. This case study addresses the issues we encountered along with tips and techniques on how to successfully transform traditional in-person user testing to remote testing. This includes strategies for getting participants familiar with new software, on building connection and rapport with participants in different locations, and working with observers.

Notes:

Description based on XML content.

ISBN:

9781529604177 :

OCLC:

1301364739