Mastering difficult conversations.

Format:

Video

Contributor:

Stevens, Debra, instructor.

Pearson (Firm), publisher.

Language:

English

Subjects (All):

Communication.

Interpersonal relations.

Empathy.

Physical Description:

1 online resource (1 video file (31 min.)) : sound, color.

Edition:

[First edition].

Place of Publication:

[Place of publication not identified] : Pearson, 2026.

Summary:

40 Minutes of Video Instruction Handle highstakes conversations with calm, empathy, and clarity. Overview: Difficult conversations don't have to damage relationships, they can help you to avoid artificial harmony and create more honest and authentic connections. course equips you with practical tools to stay calm, communicate clearly, and use empathy when stakes and emotions are high. Debra Stevens, author and executive coach, explores the cost of artificial harmony, the role of selfmastery, and the power of empathy--helping you approach challenging conversations with confidence and purpose. Career Success Series: The Career Success Series from Pearson helps learners build essential personal and professional skills--including communication, leadership, teamwork, critical thinking, and resilience. These expertled video courses support success in any industry, any role, and at every career stage. Learn How To: Recognize and challenge artificial harmony Apply selfmastery to stay calm under pressure Use empathy to create clarity and connection Apply the 7 Cs of communication Who Should Take This Course: Managers handling sensitive conversations Professionals navigating conflict or feedback Anyone seeking better outcomes in tough discussions.

Notes:

OCLC-licensed vendor bibliographic record.

ISBN:

9780135895986

OCLC:

1612838503