Enabling Immigrant Integration : The Role of Public Services / edited by Maryam Karimi, Grazia Concilio.

Format:

Book

Contributor:

Karimi, Maryam., Editor.

Concilio, Grazia., Editor.

Series:

PoliMI SpringerBriefs, 2282-2585

Language:

English

Subjects (All):

Sociology, Urban.

Urban economics.

Service industries.

Political science.

Urban Sociology.

Urban Economics.

Services.

Governance and Government.

Local Subjects:

Urban Sociology.

Urban Economics.

Services.

Governance and Government.

Physical Description:

1 online resource (XI, 111 p. 23 illus.). 16 illus. in color.

Edition:

1st ed. 2026.

Place of Publication:

Cham : Springer Nature Switzerland : Imprint: Springer, 2026.

Summary:

This open access book provides a critical exploration of how public services, particularly school-related services, shape the ability of immigrant communities to exercise their fundamental rights in the city. It offers a methodological, evidence-based pathway to assess the enabling capacity of these services, especially in digitally mediated environments. Focusing on services as key interfaces between citizens and their rights, the book examines how barriers in access, comprehension, and interaction disproportionately affect vulnerable users, limiting their full participation in urban life. By centering the experiences of immigrant parents and their interactions with school procedures, it highlights the extent to which public services can enable or hinder processes of social and educational integration. At the heart of the book is the application of the Mediation Grammar (MG), a user-based service quality standard developed within the H2020 easyRights project. The MG is used as both an analytical and evaluative framework to assess the “empowerment gaps” that arise when users access and use public services. These gaps are examined through three dimensions essential to language accessibility, information adequacy, and rights actualisation, providing an overall evaluation of the enabling capacity of services from the perspective of service users and their ability to exercise their rights in the city.

Contents:

Public Services and Actualisation of Rights

School as Integration Gateway: The città-IN project

Assessing the Enabling Integration Capacity of School-Related Services in San Siro Neighbourhood

Intermediaries and the Service-Users Gap in Marginalised Schools

Engaging Communities in Public School Services Evaluation: Working in San Siro Neighbourhood

Accessibility of Service Digital Infrastructures.

Notes:

Print version record.

ISBN:

9783032339645