Understanding, managing, and implementing quality : frameworks, techniques and cases / edited by Jiju Antony and David Preece.

Format:

Book

Contributor:

Antony, Jiju.

Preece, David, 1967-

Language:

English

Subjects (All):

Total quality management.

Management.

Physical Description:

1 online resource (255 p.)

Edition:

1st ed.

Place of Publication:

London : Routledge, 2002.

Language Note:

English

Summary:

Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques.

Contents:

Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality

Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives;

Notes:

Description based upon print version of record.

Includes bibliographical references and index.

ISBN:

1-134-59616-2

1-280-40362-4

0-203-46408-7

9780203464083

OCLC:

277655531