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IT help desk essentials : beginner support skills for new technicians.
- Format:
- Video
- Language:
- English
- Subjects (All):
- Information technology--Vocational guidance.
- Information technology.
- Computer science--Vocational guidance.
- Computer science.
- Physical Description:
- 1 online resource (1 video file (7 hr., 1 min.)) : sound, color.
- Edition:
- [First edition].
- Place of Publication:
- [Birmingham, United Kingdom] : Packt Publishing, 2026.
- Summary:
- In this 7 hour video course, you will build essential knowledge for entry-level help desk and service desk support. Clear explanations connect computers, Windows, servers, storage, networking, virtualization, and cloud concepts to everyday technical support. What I will be able to do after this course Explain help desk roles and tiered support responsibilities Identify core PC components, operating systems, and drivers Troubleshoot common hardware, software, and OS issues Describe Active Directory, DHCP, DNS, servers, and storage Differentiate networks, virtualization, and cloud environments Course Instructor(s) Emilio Aguero brings leadership, technology, operations, digital transformation, and IT training experience, while Palwasha Khan specializes in clear, beginner-friendly instruction and practical examples. Who is it for? Designed for IT graduates, aspiring technicians, help desk analysts, service desk analysts, and current technology professionals strengthening core support knowledge. Basic computer knowledge is helpful, but expert-level experience is not required.
- Notes:
- OCLC-licensed vendor bibliographic record.
- ISBN:
- 9781808650819
- OCLC:
- 1608252447
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