Natural Bridges in Interpersonal Communication.

Format:

Book

Author/Creator:

Fujishin, Randy.

Language:

English

Subjects (All):

Interpersonal communication.

Social interaction.

Physical Description:

1 online resource (276 pages)

Edition:

3rd ed.

Place of Publication:

Milton : Taylor & Francis Group, 2024.

Summary:

With a particularly student-friendly and engaging style, this third edition gives readers the fundamental tools necessary to effectively communicate in interpersonal interactions.

Contents:

Intro

Cover

Endorsements

Half Title

Title

Copyright

Dedication

Additional Books by the Author

Brief Contents

Contents

Preface

1 Interpersonal Communication: Building Bridges to Others

The Process of Communication

Verbal and Nonverbal Communication

Verbal Communication

Nonverbal Communication

Three Models of Communication

Linear Model

Interactional Model

Transactional Model

Principles of Communication

Communication Is Constant

Communication Is a Process

Communication Is Irreversible

Communication Expresses Content and Relationship

Communication Is Symbolic

Communication Is Learned

Interpersonal vs. Impersonal Communication

Impersonal Communication

Interpersonal Communication

Three Qualities of an Effective Interpersonal Communicator

Openness

Flexibility

Kindness

Offering a Safe Harbor

Intercultural Sensitivity

Individual vs. Collective Dimension

Low Context vs. High Context

Competition vs. Cooperation

Guidelines for More Effective Intercultural Communication

Increase Your Frame of Reference

Don't Judge

Take a Risk

Ask Questions

Discover Common Ground

Building Bridges Exercises

Further Reading

2 Perception: Seeing the Best in Others

Perception

Three Stages of Perception

Sensing

Organizing

Interpreting

Factors That Influence Perception

Position in Space

Physical Differences

Past Experience

Expectations

Increasing the Accuracy of Your Perceptions

Awareness of Your Limitations

Perception Checking

Distinguishing Observation From Inference

Self-Concept

How Your Self-Concept Is Formed

Reflected Appraisal

Social Comparison

Personal Construction

How Social Media Affects Self-Concept

Three Self-Concept Guidelines for Communication

Unplug

Tune In.

Connect

3 Verbal Communication: Saying the Best to Others

Principles of Verbal Communication

Language Is Symbolic

Language Is Subjective

Language Can Be Denotative or Connotative

Language Is Rule Governed

Language Defines and Limits

Language Varies in Levels of Abstraction

Language Can Be Creative

I-Statements: Owning Your Language

The Four Levels of Communication

Surface Talk

Reporting Facts

Giving Opinions

Sharing Feelings

Self-Disclosure

Self-Disclosure Topics

Small Things That Make a Big Difference

Intercultural Guidelines in Verbal Communication

Speak Slowly

Enunciate Your Words

Avoid Slang, Jargon, and Obscenity

Use Metaphors Carefully

Use "We" Instead of "Me"

Be Mindful of Your Nonverbal Behavior

Most Importantly, Be Respectful

The Most Important Words

4 Nonverbal Communication: Showing the Best to Others

Principles of Nonverbal Communication

Nonverbal Communication Is Continuous

Nonverbal Communication Is Instantaneous

Nonverbal Communication Is Universal

Nonverbal Communication Is Multichanneled

Nonverbal Communication Is Emotionally Rich

Nonverbal Communication Is Function Specific

Nonverbal Communication Is Ambiguous

Types of Nonverbal Communication

Body Movement

Facial Expressions

Paralanguage

Touching

Personal Presentation

Artifacts

Proxemics

Time

Nineteen Nonverbal Bridges to Others

Building Intercultural Bridges

Reframe

Rename

Retrain

5 Listening: Understanding Others

The Listening Process

Receiving

Attending

Evaluating

Responding.

Acceptance: The Basic Bridge to Listening

Nonverbal Signs of Acceptance

Verbal Signs of Acceptance

Active Listening

Four Steps of Active Listening

Active Listening for Content (Accuracy)

You-Technique

Active Listening Questions

Active Listening Statements

Active Listening for Feelings (Empathy)

Observing the Speaker's Nonverbal Communication

Reflecting the Speaker's Nonverbal Behavior

Responding to the Speaker's Verbal Communication

Four Types of Questions

Closed Questions

Open Questions

Probing Questions

Loaded Questions

Questions That Can Deepen Conversation

Poor Listening Styles

Refusing to Listen

Pretending to Listen

Listening Selectively

Listening to Evaluate

Listening to Rescue

Barriers to Listening

Guidelines for Listening

Avoid Parroting

Avoid Overuse of Active Listening

Avoid Inappropriate Use of Active Listening

Be Smart With Your Smartphone While Listening

6 Conversation: Sharing With Others

Conversation

The Three Types of Conversations

Acknowledging Conversation

Entertaining Conversation

Sharing Conversation

Principles of Conversation

The Building Blocks of Communication

Dialogue Not Monologue

Interest in Others

The Power of Questions

The Importance of Self-Monitoring

Enlarging Impact

Components of Conversation

The Welcome

The Body

The Good-Bye

Healthy Smartphone Usage

7 Encouragement: Enlarging Others

Enlarging Others

Acknowledging Others

Acknowledge Their Presence

Acknowledge the Relationship

Remembering Names

Repeat the Name

Spell the Name

Visualize the Name

Match the Name

Associate the Name

Respecting Others

Respect Others as Equals

Respect Boundaries.

Respect Others' Opinions and Feelings

Looking for the Best in Others

Saying the Best to Others

Complimenting Others

Compliment Appearance

Compliment Achievement

Compliment Character

Compliment Effort

Compliment the Invisible

Reframing Negatives

Supporting Others

Verbal Support

Physical Support

Guidelines for Enlarging Others

Be Expressive

Be Sincere

Be Specific

Be Limited

Be Altruistic

Be Persistent

Being an Encouraging Online Participant

Be Prepared

Be On Time

Be Affirming

Be Respectful

Be Willing

8 Conflict Management: Collaborating With Others

Interpersonal Conflict

Five Responses to Conflict

Avoiding Style

Accommodating Style

Competing Style

Compromising Style

Collaborating Style

Myths of Conflict

Myth 1: Conflict Should Be Avoided at All Costs

Myth 2: Conflict Is Always Someone Else's Fault

Myth 3: I Must Like and Be Liked by Everyone

Myth 4: Everything Should Go My Way

Myth 5: There Is Only One Solution to Any Problem

Myth 6: All Conflicts Can Be Resolved

Benefits of Conflict

Expanded Awareness

Improved Interaction

Increased Satisfaction

Increased Bonding

Developed Maturity

Flowing With a Complaint: A Basic Skill

Step 1: Remain Silent

Step 2: Restate the Speaker's Complaint

Step 3: Validate the Speaker's Feelings

Step 4: Agree With the Truth of the Complaint

The ABCs of Collaboration

Step 1: Analysis

Step 2: Brainstorming

Step 3: Consensus

Forgiving

Forgiving Those Who Ask for Forgiveness

Forgiving Those Who Are Not Apologetic

Asking Others for Forgiveness

Guidelines for Forgiveness

Forgiveness Is a Decision, Not a Feeling

Forgiveness Requires the Suspension of Your Ego

Rehearse Your Request.

Some People Will Not Forgive You

Forgiveness Is a Never-Ending Process

9 Relationships: Joining With Others

Conversations Can Lead to Relationships

Four Types of Relationships

Acquaintances

Friends

Family

Romantic

The Six Stages of a Relationship: B.R.I.D.G.E.

Stage 1: Beginning

Stage 2: Relating

Stage 3: Intimacy

Stage 4: Diverging

Stage 5: Grounding

Stage 6: Experimenting

The Circular Nature of Relationships

Principles of Relationships

Relationships Are Not Perfect

Relationships Do Not Give You Everything

Relationships Need to Be Nurtured

Relationships Are Both Pleasurable and Painful

Relationships Require Flexibility

Creating Conditions for a Healthy Relationship: B.O.N.D.

Condition 1: Bridging

Condition 2: Openness

Condition 3: Nurturance

Condition 4: Discovery

Open Questions That Can Deepen Relationships

Being Smart With Your Social Media

Rating Yourself as a Friend

Encouraging Growth in Others

Step 1: Have Them Discuss Their Dream

Step 2: Have Them Experiment With Their Dream

Step 3: Acknowledge Experimental Successes

Step 4: Motivate the Dreamers

10 Workplace Communication: Working With Others

Communicating With Equals

Communicating With Superiors

Impromptu Speaking

The One-Point Impromptu Speech

Guidelines for Impromptu Speaking

Leading an Effective Meeting

Goal-Directed Guiding Behaviors

Task-Guiding Behaviors

Social-Guiding Behaviors

Guidelines for Leading Online Meetings

A Limited Agenda

Provide Online Participant Ground Rules

Before the Online Meeting

During the Online Meeting

After the Online Meeting

The Employment Interview

Self-Examination

Getting the Interview.

Preparing for the Interview.

Notes:

Revised edition of the author's Natural bridges in interpersonal communication, 2020.

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

Other Format:

Print version: Fujishin, Randy Natural Bridges in Interpersonal Communication

ISBN:

9781003327172

1003327176

9781003852445

1003852440

9781003852490

1003852491

OCLC:

1416747470