Sales and selling with emotional intelligence.

Format:

Video

Contributor:

Hills, Robin, instructor.

Packt Publishing, publisher.

Language:

English

Subjects (All):

Selling--Psychological aspects.

Selling.

Emotional intelligence.

Physical Description:

1 online resource (1 video file (2 hr., 27 min.)) : sound, color.

Edition:

[First edition].

Place of Publication:

[Birmingham, United Kingdom] : Packt Publishing, 2026.

Summary:

In this practical video course, strengthen sales conversations by applying emotional intelligence to customer needs, emotions, objections, and interaction styles. The course focuses on trust, rapport, and flexible selling behaviors that improve customer relationships. What I will be able to do after this course Recognize EI's role in customer relationships Determine how sales attitude affects outcomes Identify emotions that drive buying decisions Apply needs-based selling to customer conversations Handle objections with greater confidence Course Instructor(s) Robin Hills is an emotional intelligence coach, trainer, and facilitator with over 40 years of business and commercial experience. He holds an Honorary Doctorate in Advanced Studies in Psychology, is a registered practitioner with the British Psychological Society, and leads Ei4Change, an Institute of Leadership-accredited specialist in emotional intelligence, positive psychology, and neuroscience in the workplace. Who is it for? Sales professionals, customer-facing teams, new salespeople, and anyone who interacts with customers or clients regularly. No prior sales experience is required, but learners should be interested in developing selling skills, relationship quality, and emotional intelligence.

Notes:

OCLC-licensed vendor bibliographic record.

ISBN:

9781808494635

OCLC:

1606227388