Rethinking hospitality management / Conrad Lashley.

Format:

Book

Author/Creator:

Lashley, Conrad, author.

Contributor:

Edward Elgar Publishing, publisher.

Series:

Rethinking tourism

Language:

English

Subjects (All):

Hospitality industry--Management.

Hospitality industry.

Hospitality industry--Personnel management.

Genre:

Electronic books.

Physical Description:

1 online resource (218 pages)

Edition:

First.

Place of Publication:

Northampton : Edward Elgar Publishing, 2026.

Summary:

"Rethinking Hospitality Management offers a unique analysis of the hospitality industry sector, providing theoretical and critical insights into the provision of food, drink and accommodation outside of the domestic context. Drawing on his extensive research experience as a leader in the field, Conrad Lashley defines the nature of the sector, the varying levels of service delivered and the performance required of frontline workers. He rethinks the relationship between hospitality organisations and their workforce, evaluating employer-employee conflict as a dimension of organisational conflict that involves all stakeholders, including customers, suppliers and local communities. The book also looks to the future of the hospitality industry, empowering educators and management to confront the challenges that inequality creates in the sector. Rethinking Hospitality Management is a crucial resource for scholars and students of hospitality management, tourism, leisure studies and business. Its practical insights and focus on organisational structures makes this prime reading for practitioners in the hospitality and tourism industries seeking to reduce inequality in their workforce"-- Provided by publisher.

Contents:

Contents: About the author

Preface: Rethinking the mission

1. Mapping the hospitality industry

2. Reframing hospitality service delivery

3. Beneath the umbrella: Redefining hospitality

4. Pyramids of power and inequality

5. Modern slavery and human trafficking in the hospitality sector

6. Neo-slavery in hospitality work

7. Insights into discrimination in hospitality services

8. Understanding conflict in hospitality organisations

9. The resistance power of the collective in hospitality organisations

10. Hospitality without the boss

11. Hospitality as conspicuous consumption

12. Rethinking hospitality management education

References.

Notes:

Includes bibliographical references.

Description based on print record.

ISBN:

9781035355570 (e-book)

Access Restriction:

Restricted for use by site license.