Emotional labor the origin, development, and future of a key concept Marci D. Cottingham

Format:

Book

Author/Creator:

Cottingham, Marci D., author.

Series:

Cambridge elements. Elements in histories of emotions and the senses

Cambridge elements. Elements in histories of emotions and the senses 2632-1068

Language:

English

Subjects (All):

Psychology, Industrial.

Work--Psychological aspects.

Medical Subjects:

Psychology, Industrial.

Physical Description:

1 online resource

Place of Publication:

Cambridge Cambridge University Press 2026

Summary:

"In post-industrial economies, service-based jobs now outnumber manufacturing jobs. Analyzing these changes critically, Arlie Hochschild developed the term 'emotional labor' to refer to the new forms of labor expected in the service sector. She saw the emotional constraints that commercial interests place on workers as part of capitalism's increasing encroachment on our bodies, minds, and hearts. Since her original research, there has been an explosion of interest in studying emotional labor in all manner of jobs and social roles. Empirical studies have explored the connections between emotional labor and job outcomes, as well as the relationship to social class, gender, and race. The term has struck a nerve not only with work scholars, but the public more broadly. This Element traces the term's origin, scholarly development, popular uses, and future possibilities"-- Cambridge Core

Contents:

Foundations and definitions of emotional labor

Extensions and developments in emotional labor research

Blurred distinctions and future formulations of emotional labor

Notes:

Includes bibliographical references

Online resource; title from PDF title page (Cambridge Core, viewed June 29, 2026)

Other Format:

Print version Cottingham, Marci D. Emotional labor

ISBN:

9781009616256

1009616250

OCLC:

1592365446

Access Restriction:

Restricted for use by site license