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100 methods for total quality management / Gopal K. Kanji and Mike Asher.
- Format:
- Book
- Author/Creator:
- Kanji, Gopal K.
- Language:
- English
- Subjects (All):
- Total quality management.
- Management.
- Physical Description:
- 1 online resource (237 p.) : ill.
- Other Title:
- One hundred methods for total quality management
- Place of Publication:
- London ; Thousand Oaks, Calif. : Sage, c1996.
- Language Note:
- English
- Summary:
- Ranging from brainstorming to the Deming Wheel, from force field analysis to 'zero defects', '100 Methods for Total Quality Management' is a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management (TQM). Central to the this book is a broad interpretation of TQM. The methods addressed are relevant to all those interested in using explicit tools (qualitative and quantitative) to assist with problem solving, analysis, and evaluation in the management process.
- Contents:
- COVER; CONTENTS; PREFACE; UNDERSTANDING TOTAL QUALITY MANAGEMENT; THE ROLE OF TQM METHODS; LIST OF METHODS (BY CATEGORY); PURPOSE OF METHODS (ALPHABETICAL LIST); MANAGEMENT METHODS; ANALYTICAL M ETHODS; IDEA GENERATION; DATA COLLECTION, ANALYSIS AND DISPLAY; REFERENCES; INDEX
- Notes:
- Description based upon print version of record.
- Includes bibliographical references (p. [234]-235) and index.
- Description based on print version record.
- ISBN:
- 9786612262098
- 9781446280164
- 1446280160
- 9781849206938
- 1849206937
- 9780803977464
- 0803977468
- 9781282262096
- 1282262092
- 9781849206921
- 1849206929
- OCLC:
- 609845003
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