Event Information Systems : A Process and Data Reference Model for Event Management.

Format:

Book

Author/Creator:

Heuchert, Markus.

Series:

Advances in Information Systems and Management Science

Advances in Information Systems and Management Science ; v.62

Language:

English

Subjects (All):

Process Management.

Special events--Management.

Special events.

Process Modeling.

Data Modeling.

Event Software.

Physical Description:

1 online resource (348 pages)

Edition:

1st ed.

Other Title:

Event Information Systems

Place of Publication:

Berlin : Logos Verlag Berlin, 2021.

Summary:

Long description: Events are an essential element of society. Advancing digital technologies and the ongoing globalization has put forward a variety of different business, leisure, or scientific events that need to be managed in order to take place. As a result of the proliferation of digital technology, IT systems are an indispensable part of this management process. Amid this pandemic crisis, these systems have become increasingly important due to the relocation of events into the virtual sphere. Since every event entails different requirements, event management systems need to be very flexible. In contrast to other application systems, this flexibility is needed during use as the requirements of future events are not known during the initial selection and roll-out of the software. This calls for an intensified dialogue between the business and IT to match technical possibilities with practical requirements. Currently, adequate means to support this dialogue are lacking. To this end, this dissertation presents a reference model that encompasses the essential processes and data structures in the domain. In 36 application cases, the reference model is instantiated and evaluated. Practitioners and researchers are the intended audiences of this work. Researchers may use it as a foundation to design novel IT artifacts in the domain. Practitioners benefit from the first comprehensive tool to support the design and use of digital technology in event management.

Contents:

Intro

1 Exposition

1.1 Research Objective

1.2 Research Methodology

1.3 Structure of the Dissertation

2 Research Background

2.1 Information Modeling

2.1.1 Information System

2.1.2 Models and Modeling

2.1.3 Classes of Information Models

2.2 Data Modeling

2.2.1 Data Management

2.2.2 Entity-Relationship Model

2.3 Process Modeling

2.3.1 (Business) Process Management

2.3.2 Process Modeling Languages

2.3.3 icebricks as a Process Modeling Method

2.4 Reference Modeling

2.4.1 Configurative Reference Model Adaptation

2.4.2 Generic Reference Model Adaptation

2.4.3 The Retail-H as an Exemplary Reference Model

3 Domain

3.1 Event Management

3.1.1 Terminology

3.1.2 Typology

3.1.3 Market, Actors, and Roles

3.1.4 Viewpoints on Event Management

3.2 Non-Technical Frameworks for Event Management

3.2.1 Event Management Body of Knowledge (EMBOK)

3.2.2 Meeting and Business Event Competency Standards (MBECS)

3.3 Information Technology for Event Management

3.3.1 Existing Event Management Software Applications

3.3.2 Software for Virtual Events

3.3.3 Reference Models for Event Management

4 Research Approach

4.1 Research Paradigm

4.2 Research Design

5 Analysis

5.1 Utilization of Reference Models in the Event Industry

5.1.1 Positioning of the Artifact

5.1.2 Reference Modeling in the Event Industry

5.2 Domain Analysis

5.2.1 Feature Analysis

5.2.2 Comparative Software Analysis

5.2.3 Definition of the Domain

5.3 Definition of Solution Objectives

5.3.1 Modeling-oriented Solution Objectives

5.3.2 Domain-oriented Solution Objectives

5.3.3 Construction-oriented Solution Objectives

6 Design

6.1 Framework

6.1.1 Structural Design

6.1.2 Visual Design

6.1.3 Configuration Parameters and Management of Variants.

6.1.4 Components of the Reference Model

6.1.5 Schematic Data Reference Model

6.2 Event Setup

6.2.1 Discuss Event Requirements

6.2.2 Identify Reference Event

6.2.3 Clone Event

6.2.4 Create Event

6.2.5 Maintain Event Master Data

6.2.6 Manage Event Adaptation

6.3 Event Design

6.3.1 Specify Event Setting

6.3.2 Design Event Program

6.3.3 Design Event Content

6.3.4 Design Virtual Event

6.4 Project Management

6.4.1 Plan Event Project

6.4.2 Execute Event Project

6.4.3 Monitor Event Project

6.4.4 Close Event Project

6.5 Operations Management

6.5.1 Plan Event Operations

6.5.2 Create Staffing Plan

6.5.3 Report Incident

6.5.4 Communicate Incident

6.5.5 Solve Incident

6.6 Event Marketing

6.6.1 Define Marketing Objectives

6.6.2 Plan Mailing

6.6.3 Prepare Mailing Template

6.6.4 Configure Mailing Dispatch

6.6.5 Test Mailing

6.6.6 Send Mailing

6.6.7 Process Bounce Emails

6.6.8 Analyze Campaign

6.7 Sponsorship

6.7.1 Plan Sponsoring

6.7.2 Create Registration Form

6.7.3 Configure Registration Email Templates

6.7.4 Prepare Sponsor Registration

6.7.5 Create Registration

6.7.6 Moderate Registration

6.7.7 Create Contract

6.7.8 Process Contract

6.7.9 Maintain Sponsor Data

6.7.10 Maintain List of Sponsors

6.8 Registration

6.8.1 Plan Registration

6.8.2 Create Registration Form

6.8.3 Configure Registration Email Templates

6.8.4 Create Registration

6.8.5 Moderate Registration

6.8.6 Update Registration

6.8.7 Create Invoice

6.8.8 Perform Checkout

6.8.9 Process Payment

6.8.10 Create Ticket

6.9 Payment

6.9.1 Plan Payment

6.9.2 Create Invoice

6.9.3 Perform Invoice Run

6.9.4 Perform Checkout

6.9.5 Process Payment

6.10 Ticketing

6.10.1 Plan Ticketing

6.10.2 Design Ticket Template.

6.10.3 Create Ticket

6.10.4 Perform Ticket Run

6.11 Admittance

6.11.1 Plan Check-In

6.11.2 Design Badge Template

6.11.3 Prepare Check-In

6.11.4 Prepare Virtual Check-In

6.11.5 Perform Check-In

6.11.6 Perform Virtual Check-In

6.12 Content Provision

6.12.1 Instantiate Printable Document

6.12.2 Plan Printing

6.12.3 Print Document

6.12.4 Instantiate Printable Document

6.12.5 Prepare Digital Content Provision

6.12.6 Manage Channels

6.12.7 Publish Digital Content

6.13 Submission Management

6.13.1 Create Submission Form

6.13.2 Create User Account

6.13.3 Create Submission

6.13.4 Plan Review

6.13.5 Review Submission

6.13.6 Create Book of Abstracts

6.14 Event Portfolio Management

6.14.1 Maintain Event Series

6.14.2 Maintain Event Portfolio

6.14.3 Maintain Global Settings

6.15 User Management

6.15.1 Create User Account

6.15.2 Maintain User Account

6.15.3 Maintain Roles

6.15.4 Maintain User Roles

6.15.5 Delete User Account

6.16 Contact Data Management

6.16.1 Import Contacts

6.16.2 Manage Data Quality

6.16.3 Organize Contacts

6.16.4 Maintain GDPR-Compliance

7 Evaluation

7.1 Adaptation

7.2 Technical Architecture

7.2.1 Indico

7.2.2 LPDM

7.2.3 (Mobile) Apps

7.3 Functionality

7.3.1 Data Management

7.3.2 Event-specific Processes

7.3.3 Event-spanning Processes

7.4 Discussion

7.4.1 Modeling-oriented Solution Objectives

7.4.2 Domain-oriented Solution Objectives

7.4.3 Construction-oriented Solution Objectives

7.4.4 Limitations

8 Conclusion

8.1 Synopsis

8.2 Outlook

References

Appendix

A Event Management Body of Knowledge (EMBOK)

A.1 Details to EMBOK Classes

B Analysis

B.1 Queries

B.2 Software Feature Assessment Grading

B.3 Sample of Software Solutions

B.4 Feature Definitions.

B.5 Aggregated Clustering Polar Plots

B.6 Feature-Level Polar Plots

B.7 Clustering Results

C Data Reference Model

D Tool Support for Project and Operations Management.

Notes:

PublicationDate: 20210415

Description based on publisher supplied metadata and other sources.

ISBN:

3-8325-8587-7

9783832585877

OCLC:

1252425154