Introduction to human factors for organisational psychologists / Mark W. Wiggins.

Format:

Book

Author/Creator:

Wiggins, Mark W., author.

Language:

English

Subjects (All):

Human engineering.

Physical Description:

1 online resource (447 pages)

Place of Publication:

Boca Raton, Florida : CRC Press, [2022]

Summary:

"This book provides the knowledge and skills necessary to undertake and report on human factors issues across a range of contexts. It is an ideal reference text for graduate students and professionals working in the fields of human factors, organizational psychology, industrial engineering, industrial psychology, and engineering management"-- Provided by publisher.

Contents:

Cover

Half Title

Title Page

Copyright Page

Dedication

Table of Contents

Preface

About the Author

Part I Setting the Scene

1 An Introduction to Human Factors

1.1 Introduction to Human Factors

1.2 Human Factors and Organisational Psychology

1.3 A Brief History of Human Factors

1.4 Human Factors and Systems Thinking

1.5 Accident and Incident Analysis

1.6 Management Error

1.7 Cost-Benefit Analysis and Human Factors

1.8 Proactive Management

1.9 Organisational Design and Human Factors

2 Human Factors in Organisations

2.1 Human Factors in Organisations

2.2 The Nature of Complex Industrial Environments

2.2.1 Interdependence

2.2.2 Rapidly Changing Demands

2.2.3 Uncertainty

2.2.4 Resource Limitations

2.2.5 Competing Demands

2.2.6 Complex Authority Structure

2.3 Error Within Stable and Unstable Environments

2.4 Human Factors in Continuous Process Operations

3 Risk and Uncertainty

3.1 Organisational Complexity

3.2 Characterising Human Behaviour

3.3 Risk and Failure

3.4 The Validity of Risk Estimates

3.5 Risk and Safety Initiatives

3.6 Risk Controls

3.7 Uncertainty and Probability

3.8 Probability Assessment

3.9 The Bowtie Method

Part II Human Factors Frameworks

4 Human Error-Based Perspectives

4.1 The Nature of Error

4.2 Deconstructing Human Error

4.3 Preventing Human Error

4.4 The Difficulty in Modelling Human Performance

4.5 Safety Management Systems

5 System Safety Perspectives

5.1 Organisations as Systems

5.2 Organisational Error

5.3 The Sequence of Accident Causation

5.4 The Systemic Model of Accident Causation

5.5 The Origins of System Failure

5.6 Accimap as Representations of System Failure

5.7 The STAMP/STPA Approach

5.8 The EAST Method

5.9 The FRAM Approach.

6 Human Engineering Perspectives

6.1 Systems and Design

6.2 Systems Engineering

6.3 Design Philosophy

6.4 User-Centred Design

6.5 Decision-Centred Design

6.6 Features of Systems Engineering

6.6.1 Operational-Need Determination

6.6.2 Operational Concept

6.6.3 Concept Exploration

6.6.4 Concept Demonstration

6.6.5 Full-Scale Development

6.6.6 Production and Deployment

6.6.7 System Evaluation

6.7 Human Factors in Systems Engineering

7 Reliability-Based Perspectives

7.1 Reliability Analysis

7.2 Reliability Engineering

7.3 Probabilistic Risk Assessment

7.4 Human Reliability Analysis

7.5 Taxonomies of Human Performance

7.6 Approaches to HRA Modelling

7.7 Quantitative Versus Qualitative

7.8 Contemporary Approaches to Reliability

7.9 System Simulations

7.10 Human Reliability Analysis in the Future

Note

Part III Individual Differences and Human Factors

8 Information Processing

8.1 Information Processing

8.2 Models of Information Processing

8.3 The Multiple Resources Model of Information Processing

8.4 Limitations of Human Information Processing

8.5 Implications of Information-Processing Research

8.5.1 Checklist Design

8.5.2 Types of Checklists

8.5.3 Difficulties With Checklist Completion

9 Workload and Attention

9.1 Attention

9.2 The Significance of Attention

9.3 Attention Strategies

9.3.1 Selective Attention

9.3.2 Focused Attention

9.3.3 'Divided' Attention

9.4 Sustained Attention and Vigilance

9.5 Workload

9.5.1 Attention and Workload

9.6 Measuring Workload

9.6.1 Psychophysiological Measures

9.6.2 Subjective Ratings

9.6.3 Secondary Tasks

10 Situational Awareness

10.1 Situational Awareness

10.2 Level 1 Situational Awareness

10.3 Level 2 Situational Awareness

10.4 Level 3 Situational Awareness.

10.5 Team Situational Awareness

10.6 Assessing Situational Awareness

11 Human Factors and Decision-Making

11.1 Models of Decision-Making

11.2 Descriptive Decision-Making

11.3 Decision Errors

11.3.1 Representativeness Bias

11.3.2 Confirmation Bias

11.3.3 Availability Bias

11.3.4 Anchoring Bias

11.3.5 Misconceptions of Chance

11.4 Prescriptive Decision-Making

11.4.1 The DECIDE Model

11.4.2 Bayes' Theorem

11.4.3 Framing and Risk Assessment

11.4.4 Hazardous Attitudes

11.4.5 Combating the Influence of Biases

11.5 Decision-Making in Complex Environments

11.6 Decision-Making and Reliability Analysis

11.7 Decision-Making Under Uncertainty

12 Fatigue

12.1 Fatigue in Practice

12.2 Circadian Rhythms

12.3 Sleep Disturbance and Stages

12.4 Fatigue and Human Performance

12.5 Shift Work

12.6 Alertness-Maintenance and Sustained Attention

12.7 Individual Differences and Alertness-Maintenance (Expertise)

12.8 Fatigue Management Systems (FMS)

Part IV Group Processes and Human Factors

13 Groups and Teams

13.1 The Nature of Groups

13.2 Group Development Versus Team Development

13.3 Phases of Team Development

13.4 Facilitating Group Performance

13.5 Team Performance

13.6 Critical Team Behaviours

14 Human Factors and Leadership

14.1 Leadership in Practice

14.2 Contingency Approaches to Leadership

14.3 Ineffective Leadership

14.4 Leadership and Safety Culture

14.5 Just Culture and Safety Leadership

14.6 Principles of Effective Human Factors Leadership

14.7 Followership

14.8 Participative Leadership

15 Communication

15.1 The Nature of Communication

15.2 Communication Errors

15.3 Causes of Communication Errors

15.4 Communication and Team Performance

15.5 Communication Across Teams

15.6 Successful Communication.

15.7 Semantic and Prosodic Aspects of Communication

16 Resource Management

16.1 Resource Management

16.2 An Attitude Approach to Resource Management

16.3 Resource Management Redefined

16.4 Resource Management and Human Factors

16.5 The Regulation of Resource Management Initiatives

16.6 Competency-Based Resource Management

16.7 Threat and Error Management

Part V Human Factors Tools and Techniques

17 Hazard Analysis

17.1 Hazards and Incidents

17.2 The Process of Hazard Analysis

17.3 Minimising the Impact of Hazards

17.4 Hazard Warnings

18 Cognitive Task Analysis

18.1 Analysing Behaviour

18.2 Task Analysis

18.3 Technique for Error Rate Prediction

18.4 Cognitive Task Analysis

18.5 The Precursor, Action, Result, Interpretation Method

18.6 CTA and Symbolic Architectures

18.7 Cognitive Task Analysis and Reliability

19 Accident and Incident Analysis

19.1 Accident Investigation

19.2 Accident Investigation and Aviation

19.3 The Process of Accident Investigation

19.4 Principles of Investigation

19.5 Information Sources

19.6 The Written Report

19.6.1 Test for Existence

19.6.2 Test for Influence

19.6.3 Test for Validity

19.7 Accident Investigation Protocols

19.8 Probable Cause Versus Significant Factors

19.9 Human Factors and Accident Investigation

19.10 Crash 'Recorders'

19.10.1 The Cockpit Voice Recorder

19.10.2 Flight Data Recorder

20 System Evaluation, Usability, and User Experience

20.1 System Assessment

20.2 Indices

20.3 Productivity

20.4 Organisational Factors and Systems Assessment

20.5 Usability Engineering

20.6 Usability and Generalisation

20.6.1 Usability and User Experience

20.6.2 Documentation and Training

20.7 Archetypes and Personas

20.8 User Testing

20.9 A/B Testing.

20.10 Human-Computer Interaction

20.10.1 GOMS and Other Models

20.10.2 Wireframes

20.11 Design Thinking

21 Human Factors and Ergonomics

21.1 Ergonomics

21.2 Ergonomics and the Normal Distribution

21.3 Workstation Design and the Application of Ergonomics

21.4 Training and Ergonomics

21.5 Manual Handling

21.6 Command and Control Systems Evaluation

21.7 A Total Quality Management Approach to Ergonomics

Part VI Human Factors in Context

22 Human Factors and Automation

22.1 Automated Systems and Human Performance

22.1.1 Automated Systems and Interface Design

22.1.2 The 'Out of the Loop' Syndrome

22.1.3 Cooperative Automated Systems

22.1.4 Adaptable Systems

22.2 Automated Systems and Reliability

22.3 Automation and Cognitive Work Analysis

22.4 Work Domain Analysis

22.4.1 Control Task Analysis

22.4.2 Strategies Analysis

22.4.3 Social Organisation and Cooperation Analysis

22.4.4 Worker Competencies Analysis

22.5 Implications of Cognitive Work Analysis

23 Human Factors and Aviation Systems

23.1 The Significance of Survivability

23.2 Crash Survivability

23.3 Cabin Safety Hazards

23.3.1 Overhead Lockers

23.3.2 Fire Hazards

23.3.3 Exits and Evacuation

23.4 Process Control

23.4.1 The Origins of Air Traffic Control

23.4.2 The Role of Air Traffic Control

23.4.3 The Flight Progress Strip: A Human Factors Case

23.5 Process Control and Situational Awareness

23.6 Workload Management and Process Control

23.7 The Significance of Displays

23.8 The CDTI: A Case Study in Displays

23.8.1 Pictorial Representation

23.8.2 Display Size and Position

23.8.3 Compatibility of Movement

23.8.4 Luminance and Contrast

23.8.5 Conceptual Compatibility

23.8.6 Colour

23.8.7 Display Mode

23.8.8 Probability Estimation

23.8.9 Decision-Making.

24 Human Factors and Energy.

Notes:

Includes bibliographical references and index.

Description based on print version record.

ISBN:

1-00-322985-9

1-003-22985-9

1-000-55935-1

1-000-55938-6

9781003229858

OCLC:

1296690688