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Complex service delivery processes : strategy to operations / Jean Harvey.
- Format:
- Book
- Author/Creator:
- Harvey, Jean, 1950- author.
- Language:
- English
- Subjects (All):
- Service industries--Management.
- Service industries.
- Organizational effectiveness.
- Industrial efficiency.
- Business planning.
- Physical Description:
- 1 online resource (452 pages) : illustrations
- Edition:
- Third edition.
- Place of Publication:
- Milwaukee, Wisconsin : ASQ Quality Press, [2015]
- Notes:
- Includes bibliographical references (pages [401]-405) and index.
- Description based on print version record.
- ISBN:
- 1-953079-47-4
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