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Navigating difficult situations in public libraries : the PLA guide to trauma-informed de-escalation / Margaret Ann Paauw.
- Format:
- Book
- Author/Creator:
- Paauw, Margaret Ann, author.
- Series:
- Gale eBooks
- Language:
- English
- Subjects (All):
- Public libraries--Social aspects--United States.
- Public libraries.
- Crisis management--United States.
- Crisis management.
- Psychic trauma.
- Social service--United States.
- Social service.
- Public services (Libraries)--United States.
- Public services (Libraries).
- Physical Description:
- 1 online resource (x, 142 pages) : illustrations
- Edition:
- 1st ed.
- Other Title:
- PLA guide to trauma-informed de-escalation
- Public Library Association guide to trauma-informed deescalation
- Place of Publication:
- Chicago : ALA Editions, 2025.
- Summary:
- "This book is an essential guide for librarians looking to create a safe and welcoming environment for patrons from all walks of life, providing practical strategies for de-escalating difficult situations in a trauma-informed way and guidance on creating a trauma-informed library culture"-- Provided by publisher.
- Contents:
- Understanding trauma
- Mental health 101
- The escalation cycle
- Guiding principles of "the tools"
- Reflect-consider cultural and historical issues
- Connect-focus on relationships
- Respect-engage in choice and collaboration
- Protect-promote safety
- Redirect-encourage skill-building and confidence
- Debriefing
- Evaluation
- Recognizing the emotional impact of library work
- Notes:
- Includes bibliographical references and index.
- Description based on online resource; title from digital title page (viewed on August 06, 2025).
- Description based on publisher supplied metadata and other sources.
- Other Format:
- Print version: Paauw, Margaret Ann. Navigating difficult situations in public libraries
- ISBN:
- 9798892552974
- OCLC:
- 1513127841
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