Individualization of Information-Intensive Consumer-Oriented Services : Analysis, Framework and Prototype.

Format:

Book

Author/Creator:

Theobalt, Alexandra.

Series:

Wirtschaftsinformatik - Theorie und Anwendung

Wirtschaftsinformatik - Theorie und Anwendung ; v.33

Language:

English

Subjects (All):

Individualized education programs.

Physical Description:

1 online resource (310 pages)

Edition:

1st ed.

Place of Publication:

Berlin : Logos Verlag Berlin, 2021.

Summary:

The thesis describes the fundamental problems in the individualization of information-intensive and consumer-oriented services. The guiding research discipline of this thesis is Wirtschaftsinformatik. Furthermore, Service Dominant Logic is applied to explain how services can create added value for customers. In the state of the art section "individual information systems" and various approaches from mass customization and personalization are introduced. The reference architecture developed is inspired by proven architecture paradigms, such as modular architectures, layered architectures and client-server architectures. In addition, personalization mechanisms are implemented in this system approach. After a detailed description of existing, traditional recommendation mechanisms, special attention is also paid to context-sensitive approaches. It is also explained how semantic technologies and machine learning approaches can be used for further individualization and better scalability. The reference architecture is used for the development of services for health prevention and physical well-being.

Contents:

Intro

1 Introduction

1.1 Motivation

1.2 Domain-specific positioning

1.3 Problem statement

1.4 Scientific positioning

1.5 Scientific inquiry

1.6 Structure of the thesis

2 Value from individualization of services

2.1 Value-oriented view on services

2.1.1 Origins of service research

2.1.2 Production-oriented view on services

2.1.3 Consumer-oriented view on services

2.1.4 Summary

2.2 Individualization of services

2.2.1 Individual information systems

2.2.2 Mass customization

2.2.3 Personalization

2.2.4 Technological aspects of individualization

3 Requirements analysis

3.1 Consumer-oriented information-intensive services

3.1.1 Characteristics

3.1.2 Mobile services

3.1.3 Everyday computing applications

3.2 Requirements for value co-creation via individualization

3.2.1 Building blocks of interaction

3.2.2 Analysis of value co-creation

3.2.3 Individualization of mobile services

3.3 Requirements for everyday computing applications

3.3.1 Ambient awareness

3.3.2 Analysis of everyday computing applications

3.3.3 Semantic knowledge representation

3.4 Requirement integration

3.4.1 Integration of value- and application-oriented requirements

3.4.2 Requirement integration with technological aspects of individualization

4 Conceptual framework for individualization of information-intensive services

4.1 Layered-modular architecture

4.1.1 Modular architecture

4.1.2 Layered architecture

4.1.3 Client and server side layer

4.2 Personalization mechanisms

4.2.1 Traditional recommendation mechanisms

4.2.2 Context-aware recommendation mechanisms

4.2.3 Incorporation of semantic web technologies

4.2.4 Incorporation of learning mechanisms and large scale recommender systems

5 Application for disease prevention and well-being services.

5.1 Architectural framework

5.1.1 Use case

5.1.2 Client side layer

5.1.3 Server side layer

5.2 Personalization mechanisms for mobile services

5.2.1 Semantic representation of query and search index

5.2.2 Filtering mechanisms

5.2.3 Ranking mechanisms

5.2.4 Learning mechanisms

5.3 Personalization mechanisms for running routes

5.3.1 Route model

5.3.2 Filtering mechanisms

5.3.3 Ranking mechanisms

5.3.4 Learning mechanisms

5.4 Personalization mechanisms for motorized bicycles

5.4.1 Safe cycling outdoor training

5.4.2 Sensing cycling training performance and user load

5.4.3 Personalization mechanisms for power and training plan adaptation

6 Implementation

6.1 MENTORbike system

6.1.1 Component diagram

6.1.2 System specification

6.2 Recommendation process

6.2.1 Flow diagram

6.2.2 Class diagrams

6.2.3 Interface design

6.2.4 Proactive recommendations

6.3 GUI for mobile service recommendation

6.3.1 Simple and advanced user interface

6.3.2 Simple data editing and user feedback

6.3.3 Data visualization via ontology browsing

6.4 GUI for motorized bicycles

7 Evaluation

7.1 Evaluation of mobile service recommendation

7.2 Relevance of a mobile running assistant

7.3 Evaluation of safe cycling outdoor training

8 Conclusions

8.1 Summary of results

8.2 Limitations and future work

References.

Notes:

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Theobalt, Alexandra Individualization of Information-Intensive Consumer-Oriented Services

ISBN:

9783832584047

OCLC:

1369653199