Ultimate ITIL® 4 for Scaling ITSM in Enterprise : Design Scalable Integrated Service Management Systems (ITSMs) with ITIL® 4, DevOps, Cloud, and Agile for Complex IT Ecosystems (English Edition).

Format:

Book

Author/Creator:

Biswas, Sankarsan.

Language:

English

Subjects (All):

Support services (Management).

Information technology.

Physical Description:

1 online resource (261 pages)

Edition:

1st ed.

Place of Publication:

Delhi : Orange Education PVT Ltd, 2025.

Summary:

ITIL® 4 is the foundation for modern, scalable, and value-driven IT Service Management (ITSM). But mastering its true potential requires more than certification. Ultimate ITIL® 4 for Scaling ITSM in Enterprise is your definitive guide to evolving from foundational knowledge to transformational leadership. Whether you're an ITSM practitioner, consultant, or technology leader, this book takes you beyond the basics--deep into the realities of applying ITIL® 4 in today's hybrid, fast-paced environments shaped by Agile, DevOps, Cloud, and Digital Transformation. You'll begin with a solid refresh of the core concepts, then advance through ITIL® 4's critical practices--from governance, risk, and continual improvement to technical integration and enterprise-scale implementation. Along the way, you'll learn to craft scalable workflows, embed KPIs, measure value, align with business outcomes, and build ITSM ecosystems that thrive across geographies and functions. This isn't just a theory book--it's a strategic playbook for real-world impact. You'll close each chapter better equipped to drive operational excellence and future-proof your ITSM capabilities in a digital-first world. If you're serious about turning ITIL® 4 into a competitive advantage and don't want to be left behind in the next wave of enterprise transformation, this is the book for you!.

Contents:

Cover Page

Title Page

Copyright Page

Dedication Page

About the Author

About the Technical Reviewer

Acknowledgements

Preface

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Errata

Table of Contents

1. Introduction to Advanced ITIL4 Concepts

Introduction

Structure

Understanding Advanced ITIL4

The Shift from Basic to Advanced ITIL4

Enterprise-Wide Service Management: Breaking Silos

Automation Strategies in Advanced ITIL4

Business Value Realization: Measuring ITIL4’s Impact on Enterprise Success

Key Differences between Foundational and Advanced ITIL4 Implementations

The Role of ITIL4 in Modern ITSM

Exploring ITIL4 Managing Professional and Strategic Leader Modules

Preparing for Advanced ITIL4 Certification

Preparing for Advanced ITIL4 Implementation

Conclusion

Multiple Choice Questions

Answers

Questions

Key Terms

2. Revisiting ITIL4 Basics Generated by AI.

Notes:

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

OCLC:

1530375133