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31 Days to Being Customer Focused.
- Format:
- Book
- Author/Creator:
- Winget, Larry.
- Language:
- English
- Subjects (All):
- Customer services.
- Customer relations.
- Physical Description:
- 1 online resource (36 pages)
- Edition:
- 1st ed.
- Place of Publication:
- New York : Ascent Audio, 2024.
- Summary:
- This book, 'Thirty-One Days to Being Customer Focused' by Larry Winget, provides practical guidance on enhancing customer service and building strong relationships with customers. It emphasizes the importance of prioritizing customer satisfaction across all levels of an organization. The book is structured into daily lessons, focusing on areas such as retaining existing customers, acquiring new customers, and cultivating a work culture that is proactive, flexible, and empathetic. Winget underscores the necessity for every employee to adopt a sales mentality and stresses personal and professional development. The book is aimed at business professionals and organizations seeking to improve their customer service approach and overall business success. Generated by AI.
- Contents:
- Cover
- Title Page
- Copyright
- Day One. What It Means
- Day Two. The Three Reasons Every Person Should Go to Work Every Day
- Day Three. Keeping Existing Customers
- Day Four. Create New Customers
- Day Five. Make Yourself And Your Organization The Kind People Want To Do Business With
- Day Six. Know Your Boss
- Day Seven. Love Your Boss
- Day Eight. Love Your Boss’s Problems
- Day Nine. Take Responsibility
- Day Ten. Be Nice
- Day Eleven. Be Proactive
- Day Twelve. Be Flexible
- Day Thirteen. Be Empathetic
- Day Fourteen. Be Reliable
- Day Fifteen. Be Punctual
- Day Sixteen. Be Available
- Day Seventeen. Be Decisive
- Day Eighteen. Look Good
- Day Nineteen. Ask
- Day Twenty. Listen
- Day Twenty-One. Focus on Solutions
- Day Twenty-Two. Communicate
- Day Twenty-Three. Tell the Truth
- Day Twenty-Four. Take Good Notes
- Day Twenty-Five. Say Thank You
- Day Twenty-Six. Do What You Say You are Going to Do
- Day Twenty-Seven. Lagniappe Generated by AI.
- Notes:
- Description based on publisher supplied metadata and other sources.
- Part of the metadata in this record was created by AI, based on the text of the resource.
- ISBN:
- 9781722528256
- 1722528257
- OCLC:
- 1429724607
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