Humans and AI : The Future of Work.

Format:

Book

Author/Creator:

Mather, Jayne.

Language:

English

Physical Description:

1 online resource (292 pages)

Edition:

1st ed.

Place of Publication:

New York : Business Expert Press, 2025.

Summary:

Unlock the Future of Work: A Blueprint for Transformation Step boldly into the new era of organizational excellence with this essential guide that navigates the intricacies of transformation powered by artificial intelligence. Elevate your leadership and strategy with insights into organizational design, process re-engineering, and cultivating an AI-centric mindset. This book offers executives and leaders a refined roadmap to radical redesign using advanced cognitive technologies. Embrace the imperative for change and the vital role of AI and intelligent automation in modern enterprises. Visualize the fully realized hyper automation organization and aspire towards strategic goals that will place you at the forefront of progress. Master vital skills in process re-engineering, redefine essential roles, and attract the talent necessary to thrive in the age of AI. Gain insights into shifting mindsets and demonstrating visionary leadership through AI-driven decision-making. Discover how the organizations of the future can make the world a better place through fully embracing emerging technology and the potential of your people. Packed with actionable recommendations and enriched by real-world case studies, this guide presents a forward-thinking approach to future-proofing your organization.

Contents:

Front cover

Half title

Title

Copyright

Description

Contents

Testimonials

Foreword

Acknowledgments

Who Is This Book for

Objectives

CHAPTER 1 The Imperative for Organizational Redesign

A Day at the Office

CHAPTER 2 Designing the Intelligent Organization

Factors to Consider for a Successful Organizational Redesign

Vision

Strategy

Assessment

Leadership

Culture and Values

Roadmap

Collaborative Workforce of Humans and AI

Structure and Roles

Benefits and Value

Organizational Change Management

Centre of Excellence (CoE)

Talent Matrix

Initiatives and Projects

Data and Insights

Decision-Making Culture

Skills and Development

Governance and Risk

Ownership and Accountability

Organizational Design Models

Potential Organizational Structures

Traditional Hierarchical Structure

Flat Organizational Structure

Specialist Networked Structure

Matrix Organizational Structure

Network-Based Organizational Structure

Self-Managing Teams Structure

Co-Operative Ownership Structure

CHAPTER 3 Cognitive Computing as an Enabler for Change

What Is Cognitive Computing?

Intelligent Automation (IA)

Robotic Process Automation (RPA)

Artificial Intelligence (AI)

Generative AI

Machine Learning (ML)

Natural Language Processing and Generation

Process Mining

Intelligent Document Processing (IDP)

Business Process Management (BPM)

Digital Twin Technology

Harnessing Cognitive Technologies

Data Analysis and Insights

Customer Service and Engagement

Process Optimization and Efficiency

Predictive Analytics

Enhanced Human Productivity

Cost Savings

Strategic Decision Making

Systems of Record, Collaboration, Engagement, and Productivity

Systems of Record (SOR)

Cognitive Computing Uses in Systems of Record.

Systems of Collaboration (SOC)

Cognitive Computing Uses in Systems of Collaboration

Systems of Engagement (SOE)

Cognitive Computing Uses in Systems of Engagement

Systems of Productivity and Outcomes (SPO)

Cognitive Computing Uses in Systems of Productivity and Outcomes

Return on Investment (ROI)

CHAPTER 4 What a Hyperautomation Organization Looks Like

Technology for Good

Hyperautomation Use Cases

Manufacturing

Health Care

Financial Services

Retail

Transportation and Logistics

Hospitality and Tourism

Public Sector and Government

The Future for Hyperautomation

CHAPTER 5 Strategic Aspirations for Intelligent Organizations

Design Thinking

CHAPTER 6 Assessing the Organization for Redesign

Internal Assessment

External Assessment

Market and Competition Analysis

Reputation and Customer Alignment

Technology Assessment

Political, Legal, and Regulatory

Talent and Skills Availability

Economic Landscape

Conducting a Gap Analysis

Creating an Action Plan

Assessing and Anticipating Pitfalls and Challenges

Using Established Organizational Design Techniques

Case Study: Transformation of Retail Chain XYZ Into an Automation-First Business

Galbraith Star Model

SWOT Analysis

Strengths

Weaknesses

Opportunities

Threats

Short-Term Action Plan

Long-Term Action Plan

XYZ Process Heatmap

Prioritization

Risk Management Analysis

Case Study 2: Transformation of Hospice Chain ABC Into an Automation-First Operation

McKinsey 7S

Structure

Systems

Shared Values

Style

Skills

Staff

PESTLE Analysis

Gap Analysis

High-Level Impact Analysis for Automation Use Cases

Document Processing and Natural Language Processing (NLP)

Machine Learning.

CHAPTER 7 Blueprint for Creating the Intelligent Organization

Selecting Your Technology

Building Your Infrastructure

Hyperautomation Project Delivery

Scaling and Evolving Intelligent Automation

Standardization and Reusability

Citizen Developer Programs

Assess

Accept

Advise

Approve

Automation as a Service

Continuous Improvement

Center of Excellence (CoE)

Maintaining a Healthy Pipeline

Cloud-Based Infrastructure

AI-Driven Workforce Planning

Successful Implementation Case Studies

CHAPTER 8 Process Re-Engineering for a Radical Redesign

Value Stream Mapping

Customer Analysis

Customer Journey Mapping

Root Cause Analysis

Simulation and What-If Analysis

Predictive Analysis

Data-Driven Decision Making

Digital Twin Simulation

CHAPTER 9 Evolving Talent and Roles for the AI-Powered Workplace

The Role of HR and L&amp

D

Role Mapping

Talent Mapping

Talent and Performance Management

Talent Retention

Working Practices and the Employee Experience

Recruitment and Career Planning

Succession Planning

Skills Development

Financial Incentives

AI-Powered Learning and Development

Reward, Remuneration, and Recognition

Diversity, Ethics, and Inclusion

Recommended Roles Required

Navigating the Future of Work

CHAPTER 10 Shifting Mindsets for Successful Adoption

Stakeholder Identification

Change Impact Analysis

Change Management Assessment Tools

Change Agents and Super Users

Change Management Education

Mitigating Change Resistance

Enablement and Adoption

Business Readiness

Conduct a Go/No-Go Meeting to Evaluate Readiness:

Shifting Mindsets

CHAPTER 11 Visionary Leadership for Business Transformation

The Leadership Role as Project Sponsor

Leadership Development.

Qualities of Inspirational Leadership

Valuing People and Profit

How AI Will Change Leadership Roles

CHAPTER 12 AI-Driven Decision Making

Data Visualization

AI-Driven Decision Making

Case Studies

Decision Making for an Automation Pipeline

Impact on Digital Transformation

CHAPTER 13 Managing Risks and Ensuring Sustainable Change

De-Risking Our Innovation

Risk Appetite and Risk Tolerance

Risk Mitigation Strategy

Reporting

The Risk of Being Risk Averse

Loss of Your Reputation and Influence in Your Industry

Staff Retention

Product Development

Sustainable Change

CHAPTER 14 The Impact of Intelligent Organizations

The Impact of Intelligent Automation on the Organization

Impact on Economies

Impact on Politics and Government

Impact on Education

Impact on Jobs

Impact on Employee Experience

Impact on the Planet and Quality of Life

Impact on Society

CHAPTER 15 Rebuilding the Future of Work

Efficiency and Productivity

Adaptability and Innovation

Employee Experience and Satisfaction

Customer Satisfaction and Retention

Organizational Reputation

Key Takeaways

Human Connection

Humans and AI: The Future of Work

Further Reading

Glossary

Notes

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 8

Chapter 9

Chapter 10

Chapter 11

Chapter 12

Chapter 13

Chapter 14

References

About the Author

Index

Back cover.

Notes:

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Mather, Jayne Humans and AI

ISBN:

9781637427750

OCLC:

1505731829