Talent Disruption : People Are the Brands.

Format:

Book

Author/Creator:

Mirza, Alexander.

Language:

English

Physical Description:

1 online resource (278 pages)

Edition:

2nd ed.

Place of Publication:

New York : Business Expert Press, 2025.

Summary:

Talent Disruption proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages and technological and geopolitical shifts as well as offering a framework for diagnosing the root causes of talent disruption. Talent Disruption provides a detailed roadmap and tools for building a talent engine powered by AI, big data, and analytics. The results are a growing talent pipeline, greater productivity, and higher profit margins .

Contents:

Front cover

Half title

Title

Copyright

Description

Keywords

About the Cover

Testimonials

Talent Is the #1 Issue FacingHotel CEOs

Preface

The Future of Front-Line Work: What's Next?

Foreword

Acknowledgments

CHAPTER 1 Introduction Global Talent Disruption

Foundations: Christensen's Theory of Disruption Innovation

A New Theory of Talent Disruption

Talent Disruption Framework

Talent Disruption in the Service Industry

Accelerating and Combating the Talent Disruption in Service Industries, 2019 to 2023

Talent Disruption in a Turbulent World Economy

People Are the Brands: Entrepreneurship Finds a Platform on the New Media

CHAPTER 2 The Brutal Facts Rebuilding the Service Profit Chain

Initial Research Questions to Address in the Discovery Process

Governing Framework: Hospitality as a Service Profit Chain Business That Requires an Employee Value Proposition

How Big HR Tech Distorts the Service Profit Chain

Building Employer Brands: From Fake News to Truths

Rebuilding the Service Profit Chain with Data Integrity and Science

Talent

Employers

CHAPTER 3 Asset Right Building Human Capital in an Era of High Finance

Creating Shareholder Value

Building Stakeholder Alignment

Hotel Brand Fees and the Franchise Model

Downside of Franchising: Brand Dilution

Real Estate/Management Split: Financial Returns with a Human Cost

Hotel Chains: Doubling Down on Opportunism

When All Else Fails, Create New Brands

The Employer Brand Equity Problem: Implications for a Talent Disruption

Asset-Right Model Gains Traction Across the Service Industry

Deja Vu: "Asset-Light" Branding and Licensing Comes to Health Care

CHAPTER 4 Talent Valuation Bringing Moneyball to Hospitality

Insight #1.

The Top 100 GMs Are Way Ahead of the Pack but Their Impact Is Not Appropriately Recognized

DNA of Top 100 GMs

Top Hotel General Managers

Insight #2

Elite Talent Outperforms by a Wide Margin That Grows Over Time

How Much Are Elite Talents Worth?

Insight #3

The Current Model Does Not Compensate Elite Talents for Performance

Insight #4

The Talent Pipeline Is Insufficient to Meet Diversity Targets in the United States

Insight #5

The Path to Hotel GM Is Over a Decade and Must Be Shortened

Insight #6

Luxury and Lifestyle Brands Lead the Way for Building Human Capital

Top U.S. Hotel Employers with Highest Talent Score

Insight #7

Scale Is Not an Advantage with Respect to Talent in Hospitality

Insight #8

Publicly Traded Chains Lead with Respect to Diverse Elite Talents

Insight #9

Bigger Doesn't Mean More Diverse Below GM

Insight #10

Food and Beverage Is a Bright Spot for Developing Diverse, Elite Talent

CHAPTER 5 People First Establishing a Culture of Ownership

Employee Ownership

Socioeconomic Impact and Bipartisan Support

Practical Considerations

Structuring Employee Ownership and Control

Further Legal Considerations

Relevant Case Studies of Employee Ownership

Hotel Owners Must Lead the Way

CHAPTER 6 A New Talent Engine Leveraging AI to Scale Human Capital

Hotel Industry as an Engine of Meritocracy and Growth

Brutal Facts of the Hospitality Labor Market in 2023

Talent ranking algorithm

The Solution: Building a Talent Engine of the Future

What Does the Future Look Like?

Talent Experience

What Data Do Hospitality Talents Deserve?

Employer Experience

Yield Management for Talent Acquisition

The Science of Employee Relationship Management

The Path Forward: From Steward to Market Maker.

Implementation Challenges in Operationalizing an Internal Talent Marketplace

Key Factors in an Open Marketplace

Next Steps: Achieving Stakeholder Alignment

CHAPTER 7 Cross-Cultural Advantage Rescuing Globalization

The Beneficiaries of Economic Globalization

Defining and Measuring Globalization and Its Reversal

Challenges to the Existing World Order

A Decline in Global Talent and Information Flows Has Huge Implications for the Hospitality Industry

The Talent Problem Facing the Multinational Hospitality Industry

What's New: The Clash of Civilizations Disrupts Global Talent Flows

Glocalization: A Model for the 2020s and Beyond

The Human Resource Function of the Glocal Company

Key Strategic Issues Facing Service Industry CEOs in a Clash of Civilizations

Seeking Extraordinary Talent: China Case Study

CHAPTER 8 Winning MovesHow Hospitality Can Score Big with AI

Lesson #1: Data Science Is King. Take Your Touchy-Feely Style Somewhere Else

Lesson#2: Use Artificial Intelligence to Determine a Talent's Worth

Lesson#4: Use AI to Develop Talent From Farm to Table

CHAPTER 9 Anthropomorphizing Robots Autonomous Hotels of the Future

AI Travel Planning

Arrival Experience

Luxury Suite Experience

AI Enhanced Event Experience

Food and Beverage Experience

Post Event Experience

How AI Powers the Semi-Autonomous Hotels

AI at the Operational Core

Natural Language Processing (NLP):

Robotics Process Automation (RPA)

Intelligent Process Automation (IPA):

Talent Engine

Reservation System

Personalizing the Future of Travel Marketing

Advancing Sustainability

Enabling Health and Wellbeing

Semi-Autonomous Hotels: Incubators for Strategic Innovation

Responsible AI

Conclusion: Back to the Future

CHAPTER 10 A Call to Action Responsible AI

Introduction.

Defining the Problem

A Renewed Sense of Urgency

The Promise of Multilateralism 2.0

The Limits of AI Sovereignty

Recommendations for the Hospitality and Travel Industry

CHAPTER 11 Final Thoughts Hospitality's Great Reset

Case Study: LA Hotel Workers Strike 2023

Inequality and the Root Causes of Talent Disruption

The End of Hospitality as We Know It

Labor Shortage Turns Into a Talent Disruption

Customer Experience Further Deteriorates

Opportunity for Corporate Strategy and Leadership

The Need for Effective Industry Governance

Empowering Workers and Addressing Recruitment Challenges

Strategy #1: Investing in AI to Accelerate Self-Service Through Automation

Strategy #2: Empowering Employees with Ownership and Deep Purpose

Strategy #3: Reinventing the Franchise Business Model

Conclusion

APPENDIX I

APPENDIX II

Top 50 U.S. Hotel GMs and Their Worth (2022)

APPENDIX III

Diversity Gap and Target at Regional, GM, and Director Levels

APPENDIX IV

Notes

Chapter 1

Chapter 2

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 9

Chapter 10

Sources

Diversity, Equity, and Inclusion

Franchise Business Models and Business Strategy

Employer Ranking

Service Profit Chain

Hotel Valuation/Economic Trend

Globalization

Disruptive Innovation

HR Tech, AI, and Machine Learning

Talent Marketplaces

Government Policies and Organized Labor

Workplace Conditions and Safety

About the Author

Index

OTHER TITLES IN THE TOURISM AND HOSPITALITY MANAGEMENT COLLECTION

Concise and Applied Business Books

Backcover.

Notes:

Description based on publisher supplied metadata and other sources.

Other Format:

Print version: Mirza, Alexander Talent Disruption

ISBN:

9781637428368

OCLC:

1505732649