TSIM : A comprehensive guide to telehealth implementation and optimization.

Format:

Book

Author/Creator:

Foundation for Research Development, MUSC.

Harvey, Jillian, author.

McElligott, James, author.

Valenta, Shawn, author.

Warr, Emily, author.

King, Kathryn, author.

Language:

English

Subjects (All):

Medical telematics.

Medical telematics--Law and legislation.

Physical Description:

1 online resource (120 pages)

Edition:

1st ed.

Other Title:

TSIM

Place of Publication:

London : The Stationery Office Ltd, 2021.

Summary:

The PDF version is ideal for those who require instant access and the flexibility to search for key topics and phrases. The Telehealth Service Implementation Model (TSIM) is a structured framework for the development, implementation, and long-term sustainability of telehealth services. TSIM has evolved from the extensive telehealth experience and expertise of the Medical University of South Carolina (MUSC), one of only two HRSA-designated National Telehealth Centres of Excellence in the US. The comprehensive model developed by MUSC provides a six-phase approach, a common terminology, and standardised processes to address the challenges of digitising healthcare. It helps you to recognise your organisation's strengths and weaknesses, and set it up for success. TSIM is intended for telehealth leaders and teams that are responsible for their organisation's digital transformation efforts. TSIM helps leaders simplify and deliver the complex process by providing a clear roadmap and structure. Telehealth holds the potential to significantly improve the way healthcare is delivered and accessed, and TSIM provides the roadmap for a digital transformation that will deliver efficient, effective, and high-quality care.

Contents:

Intro

Copyright Page

Contents

Acknowledgements

Foreword

Preface

1 Overview

1.1 Introduction

1.2 Brief history of telehealth

1.3 The pandemic shift to virtual

1.4 Historical challenges to telehealth development and implementation

1.5 History of the MUSC Center for Telehealth and the creation of TSIM

1.6 Purpose of the TSIM guide

2 Technology

2.1 Telehealth modes of care delivery

2.2 Telehealth technology solutions

2.3 Technology selection process

2.4 Connectivity

2.5 Information security

2.6 Interoperability

3 People

3.1 Building organizational structure and governance

3.2 Clinical champions

3.3 Telehealth administrative leader

3.4 Telehealth team formation

3.5 Communication and collaboration

3.6 Responsibility chart

4 Legal and regulatory

4.1 Medical licensure

4.2 Malpractice insurance coverage

4.3 Credentialing and privileging

4.4 Standard of care

4.5 Patient-provider relationship

4.6 Prescribing medications via telehealth

4.7 Informed consent

4.8 Documentation and medical records

4.9 Stark Law and Anti-Kickback Statute

4.10 Fair market value

4.11 Patient confidentiality and HIPAA

5 Sustainability

5.1 Financial management

5.2 Direct revenues

5.3 Indirect revenues

5.4 Alternative payment models

5.5 Value on investment

5.6 Funding from alternative sources

5.7 Billing compliance

6 Telehealth for efficient, effective care

6.1 Focusing on clinical goals of care

6.2 Identifying the primary value

6.3 Care along the continuum

6.4 Provider care efficiencies

6.5 Hospital at home

6.6 Emerging care delivery models

7 Outcomes planning

7.1 Defining metrics of success

7.2 Standardized telehealth metrics

7.3 Performance metric maturity model

8 TSIM phases: Pipeline and Strategy.

8.1 Pipeline (pre-Strategy phase)

8.2 Strategy phase

8.3 Intake process

8.4 Prioritization scoring

8.5 Performance metrics identified

8.6 Technology

8.7 Timeline projections

8.8 Service charter formation

9 TSIM phase: Development

9.1 Introduction

9.2 Development pre-check

9.3 Clinical pathway

9.4 Technology pathway

9.5 Legal and regulatory pathway

9.6 Outcomes pathway

9.7 Launch status brief

10 TSIM phase: Implementation

10.1 Introduction

10.2 Change management

10.3 Implementation roundtable

10.4 Training and mock calls

10.5 Pre-go-live brief

10.6 Go-live

10.7 Post-go-live debrief

11 TSIM phase: Operations

11.1 Introduction

11.2 Service delivery management

11.3 Operational technology management

12 TSIM phase: Continuous Quality Improvement

12.1 Introduction

12.2 Challenges of the CQI phase

12.3 Building high reliability into telehealth services

12.4 CQI throughout TSIM

12.5 Service optimization

12.6 CQI tools

12.7 CQI - efficiency of care

12.8 Safety culture

12.9 CQI conclusion

13 TSIM summary

Endnotes

Appendix: Ohio River Health System and TSIM.

Notes:

Description based upon print version of record.

12.8 Safety culture.

Description based on publisher supplied metadata and other sources.

ISBN:

9780117093638

0117093637

9780117093614

0117093610

OCLC:

1267760999