From Conflict to Courage : How to Stop Avoiding and Start Leading / Marlene Chism.

Format:

Book

Author/Creator:

Chism, Marlene, author.

Language:

English

Subjects (All):

Communication in management.

Conflict management.

Leadership.

Physical Description:

1 online resource (208 pages) : illustrations

Edition:

First edition.

Place of Publication:

Oakland, CA : Berrett-Koehler Publishers, Inc., [2022]

Summary:

Conflict is workplace kryptonite. This book shows how to build a conflict capacity to turn conflict into an opportunity for growth.

Contents:

Intro

Title Page

Copyright Page

Dedication

Contents

Preface

Introduction: Conflict Is Not the Problem

1 Conflict Capacity: Comfort Is Not a Requirement

2 Identity: The Price of Being Too Nice

3 Leadership Clarity: Staying the Course

4 Emotional Integrity: Anger Is Not the Truth

5 Environmental Impact: Structure Determines Behavior

6 Resistance Training: Working with High-Conflict People

7 Skills: A Blueprint for Difficult Conversations

8 Responsibility: The Recognition of Choice

Conclusion: It’s Worth It

Study Guide and Book Club Facilitation

Notes

Bibliography

Acknowledgments

Index

About the Author.

Notes:

Includes bibliographical references and index.

Description based on print version record.

Description based on publisher supplied metadata and other sources.

OCLC:

1288422760