Strategic knowledge management in multinational organizations / Kevin O'Sullivan, editor.

Format:

Book

Contributor:

O'Sullivan, Kevin, 1967- editor.

Series:

Gale eBooks

Language:

English

Subjects (All):

Knowledge management.

International business enterprises.

Intercultural communication.

Corporate culture.

Physical Description:

1 online resource (xx, 405 pages) : illustrations

Place of Publication:

Hershey, Pa. : Information Science Reference, 2008.

Language Note:

English

System Details:

Mode of access: World Wide Web.

Summary:

"This book presents a comprehensive set of investigations of a wide range of environmental factors, both internal and external, that contribute to the key challenge of complexity in KM. These factors include culture, technology, communications, infrastructure, and learning and leadership structures"--Provided by publisher.

Contents:

1. HRM practices and knowledge transfer in multinational companies / Dana B. Minbaeva

2. Knowledge creation in commitment-based value networks in multinational oprganizations / Leslie Gadman

3. The impact of group relationships on knowledge sharing : a cross-cultural study / Qiping Zhang, Vincent M. Ribiere, and Thippaya Chintakovid

4. Why first-level call center technicians need knowledge management tools / Joe Downing

5. KAFRA : a context-aware framework of knowledge management in global diversity / A. Okunoye and N. Bertaux

6. The role of culture in knowledge management : a case study of two global firms / D. Leidner, M. Alavi, and T. Kayworth

7. KM technologies and the organizational LOE : the unintended consequence of constant organizational change / Victoria M. Grady and James D. Grady III

8. Architecting knowledge management systems / Shankar Kambhampaty

9. Global knowledge management technology strategies and competitive functionality / William Schulte and Kevin J. O'Sullivan

10. Comparing cultural and political perspectives of data, information, and knowledge sharing in organisations / D. Hart and L. Warne

11. Technology trends in knowledge management tools / G. Balmisse, D. Meingan, and K. Passerini

12. Improving global knowledge management through inclusion of host country workforce input / Yongsun Paik, Charles M. Vance, Jeffrey Gale, and Cathleen A. McGrath

13. Developing a standardization best practice by cooperation between multinationals / Henk J. de Vries

14. The building of the intellectual capital statements in multinationals : challenges for the future / Miltiadis D. Lytras and Patricia Ordóñez de Pablos

15. Knowledge management in research joint ventures / Elena Revilla

16. CRM practices and resources for the development of customer-focused multinational organizations / Luciano C. Batista

17. Organizational learning process : its antecedents and consequences in enterprise system implementation / W. Ke and K. Kee Wei

18. Managing knowledge diversity in distributed organizational structures / Claude Paraponaris

19. Knowledge management success : roles of management and leadership / Vittal S. Anantatmula

20. Strategic knowledge management in matrix multinational organizations / Alan M. Thompson

21. A cross-national comparision of knowledge management practices in Israel, Singapore, the Netherlands, and the United States / Ronald D. Camp II, Leo-Paul Dana, Len Korot, and George Tovstiga

22. Developing a global CRM Srategy / M. Shumanov and M. Ewing.

Notes:

"Premier reference source"--Cover.

Includes bibliographical references (p. 356-396) and index.

Description based on publisher supplied metadata and other sources.

ISBN:

9781599046327 (PDF)

1599046326 (PDF)

OCLC:

643557688