Performance feedback strategies : driving successful behavior change / Sandra Mashihi and Kenneth M. Nowack.

Format:

Book

Author/Creator:

Mashihi, Sandra, author.

Nowack, Kenneth M., author.

Language:

English

Subjects (All):

Feedback (Psychology).

Interpersonal communication.

Communication in management.

Teams in the workplace.

Corporate culture.

Physical Description:

1 online resource (209 pages)

Edition:

First edition.

Place of Publication:

Alexandria, VA : ATD Press, [2025]

Summary:

"Providing performance feedback is one of the most challenging tasks leaders face. Feedback often sparks frustration and fear for both leaders and their teams. Why? Because there is a disconnect between what leaders think they are communicating and what employees receive. In this essential book, leadership experts Sandra Mashihi and Ken Nowack offer leaders their four-part Performance Feedback Coaching Model, which is designed to bridge this gap. After more than a decade spent developing, testing, and refining their model with leaders around the world, the authors present this powerful framework based on research in neuroscience and psychology. The book equips leaders at all levels with practical strategies and tools to deliver tailored feedback that aligns with each employee's unique skills and interpersonal strengths. By personalizing feedback, leaders can inspire significant improvements in employee behavior, creating a workplace where leaders achieve their goals and employees thrive--a true win-win situation. The authors share powerful stories, real-life examples, and user-friendly tips, as well as questionnaires, worksheets, and other tools leaders can use immediately. With this book as your road map, you will have the guidance you need to improve your employees' development, performance, motivation, satisfaction, and retention"-- Back cover.

Contents:

Front Cover

Title Page

Copyright Page

Contents

Introduction: Bridging the Feedback Gap

Part 1. The Science of Feedback

Chapter 1. The Power and Purpose of Feedback

Chapter 2. Ouch, That Hurt! The Neuroscience of Feedback

Chapter 3. Feedback for a Diverse Workforce

Chapter 4. Feedback: The Prerequisite for Successful Behavior Change

Part 2. Performance Feedback Coaching

Chapter 5. The Performance Feedback Coaching Model

Chapter 6. Performance Management: How to Coach High Performers With Low Interpersonal Skills

Chapter 7. Performance Acceleration: How to Coach High Performers With High Interpersonal Skills

Chapter 8. Performance Enhancement: How to Coach Poor Performers With High Interpersonal Skills

Chapter 9. Performance Improvement: How to Coach Low Performers With Low Interpersonal Skills

Chapter 10. Performance Feedback Meets Artificial Intelligence

Conclusion

Acknowledgments

Appendix. A Selected List of AI Tools for Performance Feedback and Coaching

References

Index

About the Authors

About ATD.

Notes:

Description based on publisher supplied metadata and other sources.

Description based on print version record.

Includes bibliographical references and index.

ISBN:

9781957157887

1957157887

OCLC:

1510206869