The case of TurboTax : how free tax filing went wrong / Nanuli Silagadze.

Format:

Book

Author/Creator:

Silagadze, Nanuli, author.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Business ethics--Case studies.

Business ethics.

Tax return preparation industry--Case studies.

Tax return preparation industry.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2026.

Summary:

This case explores the complex history of TurboTax, a tax preparation software owned by Intuit. After promising to provide millions of Americans with free tax filing as part of a public-private partnership with the Internal Revenue Service (IRS), TurboTax instead became the center of controversy due to deceptive marketing practices. Investigative journalists exposed how Intuit misled low-income taxpayers by steering them away from the IRS Free File program and toward its paid services. Investigations, class action lawsuits, and regulatory action followed. Students will critically examine key issues surrounding corporate ethics, lobbying, government oversight, and the role of private companies in tax preparation. It is hoped that by the end of the class, students will not only recognize the ethical and legal complexities of this case but also develop a deeper understanding of the broader implications of corporate influence in public services and consumer protection.

Notes:

Description based on XML content.

ISBN:

979-83-488-1081-8

OCLC:

1569209216

Publisher Number:

T298698