Bridging digital and physical spaces at CoLab Café / Chinomso Nwagboso, Seyitan Ogunleye.

Format:

Book

Author/Creator:

Nwagboso, Chinomso, author.

Ogunleye, Seyitan, author.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Industrial management--Technological innovations--Case studies.

Industrial management.

Physical Description:

1 online resource.

Place of Publication:

London : SAGE Publications: SAGE Business Cases Originals, 2026.

Summary:

This teaching case examines CoLab Café, a growing chain of co-working cafés in Nigeria seeking to integrate digital self-service solutions into its traditionally human-centered operations. As CoLab Café expands and strives for greater efficiency, it introduces a QR code check-in and online booking system designed to track workspace utilization, streamline staffing decisions, and provide customers with a convenient, data-driven experience. The initiative faces resistance from both customers, who value personal interaction, and front-line staff, who must adapt their roles in guiding customers to self-service options. Students will explore how to balance operational efficiency, brand identity, cultural expectations, and stakeholder incentives. By evaluating multiple strategic options-ranging from incentives and training to stricter enforcement or advanced technologies-students gain insights into product management, service design, and change management in a global, customer-centric environment.

Notes:

Description based on XML content.

ISBN:

979-83-488-1007-8

OCLC:

1569208739

Publisher Number:

T298613