Nightmarish waiting time at Sarokar Hospital : A case study / Piyush Gupta, Amit Sachan, and Vivek Mishra.

Format:

Book

Author/Creator:

Gupta, Piyush, active 2024, author.

Sachan, Amit, author.

Mishra, Vivek, active 2024, author.

Series:

SAGE business cases.

SAGE business cases

Language:

English

Subjects (All):

Business planning--Case studies.

Business planning.

Physical Description:

1 online resource : illustrations.

Place of Publication:

London : NeilsonJournals Publishing, 2024.

Summary:

This case examines the concerns of Dr. Madhu Verma, head of Obstetrics & Gynaecology (OB/GYN) at Sarokar Hospital, related to the waiting times that patients had to encounter during their outpatient visits. Many patients were complaining about high waiting times in the patient satisfaction survey. At the very heart of Sarokar's mission was the satisfaction of patients by providing quality healthcare services. The Dr. Verma was further aggravated by the upcoming annual performance assessment meeting. The management would review the performance, patients' feedback, and other important factors related to each department within the hospital. Dr. Verma was planning to put a proposal before top management to outsource a process consultant to reduce waiting times, impart effective capacity and demand management, and initiate smooth process flow in the OB/GYN's outpatient department. This case allows students to understand a real-world service operations situation, including customer-introduced variability. It enables them to exercise process analysis concepts using discrete-event simulation modelling software to model, analyse, and improve the problem at Sarokar Hospital, and thereby propose different scenarios to the hospital's management.

Notes:

Description based on XML content.

ISBN:

979-83-488-5434-8

OCLC:

1569208449

Publisher Number:

T301257