Quality & Quality Management Systems / Sage Publications.

Format:

Book

Author/Creator:

Knapp, Karl, active 2024, author.

Sage Publications, author, issuing body.

Series:

SAGE skills: Business.

SAGE skills: Business

Language:

English

Subjects (All):

Supply chain management.

Physical Description:

1 online resource

Place of Publication:

[Place of publication not identified] : Sage Publications, 2024.

Summary:

Quality management is a complicated subject that is fairly easy to understand but devilishly difficult to implement in its entirety. Quality is defined by a product's ability to satisfy needs and be free of deficiencies. This definition is subjective because it also relates to the expectations and perceptions of customers. Quality management involves the systems, processes, structures, norms, values, and approaches to achieving the organizational objectives for quality and to prevent nonconformances. There are several frameworks that can help to guide an organization toward producing products and services of greater quality. Most of these frameworks are built on the work of Dr. W. Edwards Deming. To provide potential customers with assurance that a firm can produce consistent quality output, many companies pursue International Standards Organization (ISO) 9001 certification. Additionally, in the United States, firms can pursue the Malcolm Baldrige National Quality Award, which also provides a set of prescriptive actions that lead to high-quality outcomes. Understanding the need to reshape not just processes but also the entire organization and how all members of that organization view themselves and their role toward providing quality is a key to success. Achieving this success often requires that the entire organization reorient itself by changing the organizational culture shared by members of the firm. Quality management system (QMS) frameworks are strategic in how they orient members of an organization toward quality. More specific tactical tools can be used to monitor and ensure that products and services are consistent and capable of meeting customer requirements. These tools, known as statistical process control (SPC), help to monitor process output and provide clear signals when something has deviated from the norm. Process capability analysis takes this one step further and compares statistical process output against the standards on which customers judge that the output has met or failed to meet their requirements. Another more tactical set of problem-solving tools in the realm of quality is Six Sigma. Six Sigma, created by Motorola Corporation as a method to reduce variation, is a five-step process that guides the solution to a problem, grounded in data- and fact-based decision making. Individuals can become certified in Six Sigma through the proper use of a set of tools that guide groups toward improvements that solve the root causes of a problem, ensuring that the problem does not recur. General approaches to quality include questioning whether a firm should make small incremental improvements or should radically rethink everything about what they do and how they do it. Each philosophical approach to improvement has its benefits and risks. Throughout the entirety of this Skill, these tools and philosophies will be examined through the lens of a midsized bike manufacturer, Eazibikes Corporation. Eazibikes produces three main product lines, adult bikes, young-adult bikes, and kids bikes. Eazibikes has had its set of challenges over time and is on a journey toward improving quality.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

1-0719-5126-2

9781071951262

OCLC:

1438734042