Concise introduction to organizational listening : making communication meaningful / Jim Macnamara (distinguished professor of public communication, School of Communication, University of Technology Sydney, Australia).

Format:

Book

Author/Creator:

Macnamara, Jim, author.

Contributor:

Edward Elgar Publishing, publisher.

Series:

Elgar concise introductions

Language:

English

Subjects (All):

Communication in organizations.

Genre:

Electronic books.

Physical Description:

1 online resource (204 pages)

Place of Publication:

Northampton : Edward Elgar Publishing, 2026.

Summary:

"Our Elgar Concise Introductions are inspiring and considered. They explain the key principles in business and are expertly written by some of the world's leading scholars. The aims of the series are two-fold: to pinpoint essential concepts of business and management, and to offer insights that stimulate critical thinking. A pioneer in the study of organizational listening, Jim Macnamara synthesizes his extensive research and knowledge surrounding the field in this Concise Introduction. Exploring how organizations including government departments and agencies, corporations, non-government organizations and institutions listen to their constituents and stakeholders, he highlights the essential role of listening in public communication. Chapters summarize the theoretical foundation of organizational listening and present practical recommendations to address its challenges and opportunities. Macnamara demonstrates the tangible benefits of effective organizational listening and suggests how to adopt an 'architecture of listening' method to improve communication in organizations. Key Features: - Provides a clear and accessible overview of the field - Presents key methods of effective organizational listening - Identifies case studies of crises resulting from not listening - Includes findings from over 30 recent studies and author's own research - Analyses fundamental principles and guidelines - the 'seven canons of listening' The Concise Introduction to Organizational Listening is a valuable resource for scholars and students of communication, business and management, public relations and communication, politics and public policy and marketing. Its practical guidance will also benefit practitioners, public policy advisers and consultants working in communication, government and policy development"-- Provided by publisher.

Contents:

Contents: Part I: Listening in public communication

1. Communication: A two-way, two-part process

2. 'Seven canons of listening' - principles and guidelines

3. Organizational listening: Dealing with scale, mediation, and delegation

Part II: The listening lacuna: Findings of research

4. The organizational listening project

5. Other contemporary studies of organizational listening

Part III: Designing and implementing organizational listening

6. An 'architecture of listening' for organizations

7. Organizational listening methods and practices

8. The cost-benefit of organizational listening.

Notes:

Includes bibliographical references and index.

Description based on print record.

ISBN:

9781035384693 (e-book)

Access Restriction:

Restricted for use by site license.