Public User Services & Technology.

Format:

Book

Author/Creator:

Bateman, Micah, editor.

Contributor:

Hargrove, Sera-Ann, editor.

Language:

English

Subjects (All):

Library Science and Museum Studies--Textbooks.

Library Science and Museum Studies.

Social sciences--Textbooks.

Social sciences.

Physical Description:

1 online resource

Place of Publication:

Johnson County, IA University of Iowa Libraries [2026]

Language Note:

In English.

Summary:

Public User Services & Technology: A Primer for Librarians is an open-access introduction to the tools, concepts, and practices that shape technology-centered public services in libraries. Developed through an OpenHawks grant at the University of Iowa Libraries, the book features student-authored chapters edited by faculty and graduate staff, each aligned to a core topic in public user services. Designed for MLIS students, beginning librarians, and library workers, chapters may be read independently or used as modular instructional and training resources.

Contents:

About this Book

Introduction

I. Public User Services

1. Library Technology

2. Digital Literacy

3. Digital Divide

4. Web Accessibility

5. User Experience

6. Online Reference Interviews

7. Online Search Techniques

8. Online Reference Resources

9. User Technology Management

II. The Digital Divide

10. Introduction to Part II: The Digital Divide

11. Digital Divide and Age

12. Digital Divide and Disability

13. Digital Divide and Immigrants

14. Digital Divide and Indigeneity

15. Digital Divide and Race

16. Digital Divide and Rurality

17. Digital Divide and Socioeconomics

Notes:

Description based on print resource