Infinite : How Visionary Leaders Transform Today's Businesses into AI-Forward Companies.

Format:

Book

Author/Creator:

Solis, Brian.

Language:

English

Subjects (All):

Artificial intelligence.

Leadership.

Physical Description:

1 online resource (323 pages)

Edition:

1st ed.

Place of Publication:

Newark : John Wiley & Sons, Incorporated, 2026.

Summary:

Transform your organization by making AI foundational -- not just functional Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies , written by two senior ServiceNow leaders, introduces the concept of the "Infinite Company"--a new class of organization built with artificial intelligence at its core.

Contents:

Cover

Title Page

Copyright Page

Contents

Reinvent to Win … Infinitely

Introduction: Infinite Companies

A New Kind of Work for a New Kind of Intelligence

The Wave of Convergence

Defining Infinite Companies

The Infinite Mindset

Alarm About the Future of Work

Fostering an Infinite Culture

A Blueprint for Leading Transformation: The Infinite Canvas

What Got You Here Won't Get You There

Make Your Company Customer Zero

Chapter 1 Escaping the Iteration Trap

Iteration Versus Innovation

The Constraint of Cost Cutting

The Combined Forces of Inertia

Building New Tracks

The Nature of True Reinvention

Stop Thinking in Silos, Start Thinking in Systems

Be Truly Bold … and Wildly Curious

The Operating System of Infinite Companies

Take Heed of the 5%

The Office of AI Business Reinvention

Not a Center of Excellence, an Operating Desk That Ships

Treat Agents and Physical AI Like a Workforce, Not a Feature

Governance That Travels with the Flow

The AI Control Tower

How the Office Actually Runs

You'll Know It's Working When …

Compete with AI Natives or Become a Finite Company

Chapter 2 Evolutionary Stages Toward Infinite

The Four Distinct AI Cultures

AI Follower

AI Forward

AI First

AI Native

The Bimodal Solution: How Evolution Happens

The Finite Performance of Optimizing

Iterative AI Optimization + Innovative AI = Exponential Performance

The Iterative AI Mindset

The Innovative AI Mindset

The Iterative AI and Innovative AI Playbook

Optimizing Iteration Toward Progress

Innovating Toward New Value Creation and Exponential Performance

The Infinite Matrix: Finite Versus Infinite Companies

Are You Iterating or Innovating?

The First Moves

Industry Patterns

Chapter 3 How AI Is Reshaping the Future of Work.

Human-Agent Collaboration

BMW, Robots, and the Real Future of Work

Agents as Interns

Humans, Agents, and the HR/IT Question

Moderna's Experiment: From "Workforce Planning" to "Work Planning"

Treat Agents Like Employees, Run Them Like Infrastructure, Manage Them as Assets

The Compliance of Confidence: Erecting a Control Tower

Promote AI Fluency to Drive Adoption

Chapter 4 Expanding Human-Agent Collaboration

Balancing Automation and Job Creation

Exploring the 2030 Workplace Through a Strategic Use Case

Successful Pilots

Optimally Leveraging AI Agents: The Human-Agent Ratio

Designing the KPIs of an Infinite Enterprise

Work 2030: An Augmented Blueprint for the Human-AI Renaissance

Phase 1: Define Intent

Phase 2: Map Value Work Versus Repetitive Work

Phase 3: Design Human-Agent Roles

Phase 4: Build AI Fluency to Establish AI Maturity

Phase 5: Design Strategic A → A → X2 Pilots

Phase 6: Scale and Govern

Phase 7: Operational Intelligence and Lifecycle Optimization

Chapter 5 Culture Is the Code That Runs the Infinite Operating System

Finite Giants and the Infinite Future

The Culture of an Infinite Company

Key Traits of Infinite Cultures

Overcoming Fear of Change

How AI Natives Operationalize Failure

Foster Fear of Missing Out

The Imperative of Leadership from the Top

Twelve Practices That Lay the Foundation for an Infinite Culture

Communicating a Vision That Is Actually Visionary

ServiceNow's Visionary Vision

Culture as a Management System, Not a Mood

Culture Change at Microsoft

How JPMorgan Chase Is Charging into the Infinite Era

Comparing "AIpples" to "OrAInges": JPMorgan's AI Strategy Versus AI Natives

Comparing Advantages

Chapter 6 The ROI Paradox: Why AI Demands a New Equation for Value

Leaders Breaking Away.

The Potential Carnage Due to Outmoded ROI Thinking

Shifting from Return on Investment to Return on Intelligence

Negative Returns

Increased Efficiency Reduces the Bottom Line (Optimizing)

Increasing Top-Line Revenue Growth (Augmenting)

Exponential Returns (Transforming)

The Initial ROI Dip

The Return on Intelligence Mindset

The Time Horizon of Becoming an Infinite Company

A Framework for Return on Intelligence

The Infinite Equation

Wide-Ranging Reports of Strong Early Results

Chapter 7 The Role of a Chief Workflow Officer

Workflow Redesign Is the Key to Value Creation

From Organizational Charts to Work Planning: The COO-CHRO Operating Model

The COO as Chief Connector Between Ops, Business, and Tech

The Work Chart Era: COO + CHRO as Coarchitects

The Case for a Chief Workflow Officer

From Org Charts to Work Charts

Work Chart Design

Focus on the Process

The Work Chart Canvas

Where to Start

Always Keep Improving

Deeper Dive: The Role of CWO

The CWO's Job Description

A Game Plan for the CWO in a Finite Enterprise: Combatting Gravity

Chapter 8 The Rise of AI Autonomy

How the Always-on World Previews the Autonomous Infinite Company

What the Always-on Factory Teaches All Companies

What the Factory Teaches the Boardroom

How Autonomous Will Enterprises Become?

Setting the Stage for Autonomy Without Leaving People Behind

From Factory Rhythm to Enterprise Readiness

The Operating System of Autonomy: How an Infinite Company Works When the Lights Never Go Out

From Calendar Time to Event Time

Vertical Reinvention Before Scale

The Control Tower: Where Speed and Safety Become One Motion

Build a Learning Superpower

Human-Agent Leverage: A New Unit of Management

Autonomy Emerges as a Property of the System.

Measuring the Infinite Company You're Becoming with an AI Night Shift

The Phases on the Way to Autonomy

Stage 1: Digitize the Work (Cruise Control)

Stage 2: Make Data Trustworthy (Lane Keeping)

Stage 3: Standardize and Automate the Obvious (Adaptive Cruise Control)

Stage 4: Perceive and Predict (Sensors Everywhere)

Stage 5: Orchestrate with Agents (Hands Light on the Wheel)

Stage 6: Govern, Explain, and Scale (from Pilots to Platform)

Stage 7: The Autonomous Enterprise (Hands Off, Eyes On)

The Unlimited Journey

Chapter 9 The Founders Table: Conversations to Spur Action

Inviting AI-Native Founders to the Roundtable

A Mindsprint for Leaders to Run with Their Teams

Now Get Going

No Excuses

This Is About You, Not AI

The Office of AI Business Reinvention (aka the AI Resources Office)

Chapter 10 Filling In Your Infinite Canvas: Designing a Future of Human Dignity and Exponential Innovation

How to Use the Infinite Canvas

The Infinite Canvas: Nine Windows to Infinite Possibilities

From Finite to Infinite: Scale Humanity, Expand Possibility, Design the Future on Purpose

References

Index

EULA.

Notes:

Description based on publisher supplied metadata and other sources.

Part of the metadata in this record was created by AI, based on the text of the resource.

ISBN:

1-394-43903-2

OCLC:

1589299138