Performance Measurement : Getting Results / Harry P. Hatry.

Format:

Book

Author/Creator:

Hatry, Harry P.

Contributor:

Bloomsbury (Firm), publisher.

Series:

Urban Institute Press series.

Urban Institute Press Series

Language:

English

Subjects (All):

Benchmarking (Management).

Performance--Evaluation.

Performance.

Physical Description:

1 online resource (343 pages)

Edition:

2nd ed.

Distribution:

New York : Bloomsbury Publishing(US), 2024.

Place of Publication:

Lanham : Campus eBookstore Inc - CEI, 2024.

Summary:

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Contents:

Front Cover

Contents

List of Exhibits

Preface

Part I: Introduction

1. The Scope of Performance Measurement

2. What Types of Performance Information Should Be Tracked?

Part II: The Performance Measurement Process

3. What Are the First Steps?

4. What Are the Program's Mission and Objectives? Who Are Its Customers?

5. What Outcomes Should Be Tracked?

6. What Outcome Indicators Should Be Tracked?

7. What Methods of Data Gathering Should Be Used?

Part III: Analysis and Use of Performance Information

8. Making Outcome Information Useful: Providing Indicator Breakouts

9. Making Outcome Information Useful: Comparing Findings to Benchmarks

10. Analysis of Performance Information

11. Reporting Performance Information

12. Major Uses of Performance Information and Incentives for Using It

13. Results-Based Budgeting

Part IV: Other Performance Measurement Issues

14. Quality Control: Assessing the Accuracy and Usefulness of Performance Measurement Systems

15. Other Performance Measurement Issues

Part V: Summary

16. Wrap-up of Key Performance Measurement Elements

Appendix: Selected Readings

About the Author.

Notes:

Includes bibliographical references (pages 313-316) and index.

Print Version Record.

ISBN:

979-82-16-40175-9

1-4930-8303-1

OCLC:

1474119935