Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.

Format:

Book

Author/Creator:

Dougherty, Richard M.

Contributor:

Bloomsbury (Firm), publisher.

Language:

English

Subjects (All):

Library administration.

Physical Description:

1 online resource (288 p.)

Distribution:

New York : Bloomsbury Publishing(US), 2023.

Place of Publication:

Lanham : Campus eBookstore Inc - CEI, 2023.

Language Note:

English

Summary:

Librarianship is a service profession and not a bottom-line oriented business. As such, librarians don't normally assign a high priority to efficiency of operations; however, opportunities to improve daily jobs and enhance services are being overlooked every day. Advances in technology drive change at a rapid pace and keeping up is both expensive and time consuming. Tight budgets have made keeping up with technology especially difficult. And while some activities in libraries, such as in-person ready reference and circulation of books and journals have declined, many libraries continue to repo

Contents:

Cover; Title Page; Copyright Page; Table of Contents; List of Figures; Preamble; Preface; Acknowledgements; Section One: Looking Backward, Looking Forward; Chapter 1: The Roots of Scientific Management; Chapter 2: The Impact of Technology: Environments, Productivity, and Staff Roles; Section Two: Diagnosing Problems and Preparing for a Study; Chapter 3: Identifying Targets of Opportunity; Chapter 4: Identifying the Problem: Diagnostic Tools; Chapter 5: Preparing for a Study; Section Three: What we do: The Tools; Chapter 6: Block Diagram; Chapter 7: Tools for Process Analysis

Part One: Check SheetsPart Two: Work-flow Diagram; Part Three: Flow Process Chart; Part Four: Flow Chart; Chapter 8: Tools for Special Situations; Chapter 9: Forms and Templates; Section Four: How Much Time it Takes; Chapter 10: Tracking Systems: Throughput/Delay Analysis; Chapter 11: Self-Administered Diary Studies; Chapter 12: Work Sampling; Chapter 13: Direct Time Study; Section Five: How Much it Costs; Chapter 14: Costs; Section Six: Post-Study Activities; Chapter 15: Assessing Current Activities; Chapter 16:Designing Streamlined Activities; Chapter 17: Implementing New Activities

Chapter 18: Managing Organizational ChangeIndex; About the Author

Notes:

Revised edition of: Scientific management of library operations. 2nd ed. 1982.

Includes bibliographical references and index.

Print Version Record.

ISBN:

979-82-16-42190-0

979-82-16-28926-5

1-4617-3166-6

1-299-13353-3

OCLC:

1474121749