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Understanding, Managing and Implementing Quality : Frameworks, Techniques and Cases
- Format:
- Book
- Author/Creator:
- Antony, Jiju.
- Language:
- English
- Subjects (All):
- Case studies.
- Quality control.
- Total quality management.
- Local Subjects:
- Case studies.
- Quality control.
- Total quality management.
- Physical Description:
- 1 online resource (255 p.)
- Place of Publication:
- London : Taylor and Francis, 2002.
- Summary:
- This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
- Contents:
- Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
- Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; Index
- Notes:
- Description based upon print version of record.
- ISBN:
- 9781134596157
- 1134596154
- OCLC:
- 277655531
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