1 option
Financing Municipal Water and Sanitation Services in Nairobi's Informal Settlements / Aidan Coville, Sebastian Galiani, Paul Gertler, Susumu Yoshida.
- Format:
- Book
- Author/Creator:
- Coville, Aidan.
- Series:
- Working Paper Series (National Bureau of Economic Research) no. w27569.
- NBER working paper series no. w27569
- Language:
- English
- Physical Description:
- 1 online resource: illustrations (black and white);
- Place of Publication:
- Cambridge, Mass. National Bureau of Economic Research 2020.
- Summary:
- We estimate the impacts of two interventions implemented as field experiments in informal settlements by Nairobi's water and sanitation utility to improve revenue collection efficiency and last mile connection loan repayment: (i) face-to-face engagement between utility staff and customers to encourage payment and (ii) contract enforcement for service disconnection due to nonpayment in the form of transparent and credible disconnection notices. While we find no effect of the engagement, we find large effects of enforcement on payment. We also find no effect on access to water, perceptions of utility fairness or quality of service delivery, on the relationships between tenants and property owners, or on tenant mental well-being nine months after the intervention. To counterbalance the increase in payments, property owners increased rental income by renting out additional space. Taken together these results suggest that transparent contract enforcement was effective at improving revenue collection efficiency without incurring large social or political costs.
- Notes:
- Print version record
- July 2020.
The Penn Libraries is committed to describing library materials using current, accurate, and responsible language. If you discover outdated or inaccurate language, please fill out this feedback form to report it and suggest alternative language.