The Quality of Financial Advice: What Influences Client Recommendations? / Philippe d'Astous, Irina Gemmo, Pierre-Carl Michaud.

Format:

Book

Author/Creator:

d'Astous, Philippe.

Contributor:

National Bureau of Economic Research.

Gemmo, Irina.

Michaud, Pierre-Carl.

Series:

Working Paper Series (National Bureau of Economic Research) no. w30205.

NBER working paper series no. w30205

Language:

English

Physical Description:

1 online resource: illustrations (black and white);

Place of Publication:

Cambridge, Mass. National Bureau of Economic Research 2022.

Summary:

In this paper, we conduct an experiment with a large sample of financial planner professionals in Canada to elicit factors which may influence client recommendations. Using repeated client vignettes, we find that recommendations are often in-line with what one would expect from economic theory. In particular, advice is sensitive in expected ways to relative costs and benefits of particular options. In some domains, we find evidence that planners are more likely to recommend products they own themselves, their spouse owns, or they are licensed to sell. In the investment domain, we also find that planners are more likely to recommend products that clients inquire about even when this type of solicitation is randomized across clients and options. Finally, we find that planners are systematically sensitive to the gender of the client even when gender is uninformative regarding which recommendation to make.

Notes:

Print version record

July 2022.