People Management Skills, Employee Attrition, and Manager Rewards: An Empirical Analysis / Mitchell Hoffman, Steven Tadelis.

Format:

Book

Author/Creator:

Hoffman, Mitchell.

Contributor:

National Bureau of Economic Research.

Tadelis, Steven.

Series:

Working Paper Series (National Bureau of Economic Research) no. w24360.

NBER working paper series no. w24360

Language:

English

Physical Description:

1 online resource: illustrations (black and white);

Other Title:

People Management Skills, Employee Attrition, and Manager Rewards

Place of Publication:

Cambridge, Mass. National Bureau of Economic Research 2018.

Summary:

How much do a manager's interpersonal skills with subordinates, which we call people management skills, affect employee outcomes? Are managers rewarded for having such skills? Using personnel data from a large, high-tech firm, we show that survey-measured people management skills have a strong negative relation to employee turnover. A causal interpretation is reinforced by research designs exploiting new workers joining the firm and manager moves. However, people management skills do not consistently improve most observed non-attrition outcomes. Better people managers themselves receive higher subjective performance ratings, higher promotion rates, and larger salary increases.

Notes:

Print version record

February 2018.