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The Performance Effects of IT-Enabled Knowledge Management Practices / Peter Cappelli.
- Format:
- Book
- Author/Creator:
- Cappelli, Peter.
- Series:
- Working Paper Series (National Bureau of Economic Research) no. w16248.
- NBER working paper series no. w16248
- Language:
- English
- Physical Description:
- 1 online resource: illustrations (black and white);
- Place of Publication:
- Cambridge, Mass. National Bureau of Economic Research 2010.
- Summary:
- The extensive literature on knowledge management spans several fields, but there are remarkably few studies that address the basic question as to whether knowledge management practices improve organizational performance. I examine that question using a national probability sample of establishments, clear measures of IT-driven knowledge management practices, and an experimental design that offers a unique approach for addressing concerns about endogeneity and omitted variables. The results indicate that the use of company intranets, data warehousing practices, performance support systems, and employee competency databases have significant and meaningful effects on a range of relevant business outcomes.
- Notes:
- Print version record
- August 2010.
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