Digital Transformation Projects in Greece's Public Sector.

Format:

Book

Author/Creator:

OECD.

Organisation for Economic Co-operation and Development, author, issuing body.

Language:

English

Subjects (All):

Project management.

Physical Description:

1 online resource (129 pages)

Edition:

1st ed.

Place of Publication:

Paris : Organization for Economic Cooperation & Development, 2022.

Summary:

Like many other OECD countries, Greece has embarked on an ambitious digital transformation of its public sector to make it more effective, sustainable, proactive and people-centred. However, digital transformation projects present challenges in terms of governance, procurement, implementation and institutional capacities.

Contents:

Intro

Foreword

Acknowledgements

Table of contents

Abbreviations and acronyms

Executive summary

Key Findings

Key policy recommendations

Strengthening governance for digital government in Greece

Planning and funding digital investments

Procuring and delivering ICT/digital

Monitoring and evaluating digital investments

Strengthening public sector capabilities

1 Assessment and recommendations

Key findings

Fragmented organisations and processes hinder coherent governance

Limited planning and approval process for ICT/digital projects

Overly lengthy implementation cycle of digital projects

Lack of strategic procurement practices and agility

Supplier eco-system

Monitoring results

Public sector capabilities

Policy recommendations

Strengthen governance for digital government in Greece

Adopt an ICT portfolio management system for ICT/digital investments and redesign the ICT/digital project approval process

Promote the strategic use of public procurement and agile procurement practices

Set sound monitoring systems and measure user experience

Strengthen line ministries' capabilities

Build capacity to target advanced procurement practices and ICT skills

Set up a Project Management Office

Methodological approach

References

2 Digital Government and the development of ICT/digital projects

Context and rationale for the project

Towards digital government maturity: OECD Digital Government Policy Framework

Adopting a strategic approach for digital government investments

Public procurement policy framework in the context of digital transformation

The state of digital government in Greece

Digital government policies

Open government data policies

National digital government strategies

National Digital Strategy 2016-2021.

Digital Transformation Bible 2021-2025

Greek public procurement framework and the digitalisation of the procurement function

Notes

3 Delivery of ICT/digital projects in the Greek public sector

Governance for the development of ICT/digital government projects

Institutional set-up and leadership

Co-ordination and collaboration within and outside the Ministry of Digital Governance

Procurement bodies for digital projects

Mapping business processes and operations for the implementation of ICT/digital projects

Preparation and approval of digital transformation projects

Funding of ICT/digital projects

Project implementation (from planning to contract implementation)

Needs analysis (including stakeholder involvement, with special attention to the end-users)

Market analysis and market engagement

Tendering process

Contract execution

Project management

Systems and data (e-procurement)

Workforce assessment

Digital talent and skills

ICT public procurement workforce

Monitoring and assessing results

Note

4 Challenges in the development and procurement of ICT/digital projects

Silo-based operations within and outside the Ministry for Digital Governance

Limited understanding of end-user needs

Need to set a coherent management approach for ICT/digital projects

Limited alignment of funding allocation processes

Leveraging project approval to secure coherence in digital investments

Need to speed up project preparation, approval and selection financing scheme

Extreme delays in each phase of the procurement process

Lack of strategic procurement practices to deliver ICT/digital projects

Limited focus on market engagement in the pre-tender stage

Understanding beneficiary needs.

No focus on quality award and overly prescriptive technical specifications

Limited use of advanced procurement practices

DPS in practice

Public procurement for innovation

Contract implementation

Overly large contracts limit agility

Taking full advantage of the supplier ecosystem

Reaping opportunities for centralising digital technology procurement

Need to promote digital talent and skills for improved ICT/digital institutional capabilities

Lack of specific procurement/ICT competences

Limited monitoring and assessment of ICT/digital initiatives

5 Way forward

Policy recommendations for action

Governance

Strengthen the governance for digital government in Greece

Establish a Project Management Office to streamline and accelerate the execution of ICT/digital projects

Planning and funding

Adopt an ICT portfolio management system for ICT/digital investments

Redesign the ICT/digital project approval process

Project procurement and implementation

Promote the strategic use of public procurement

Initiate the journey towards agile implementation and procurement of ICT/digital projects

Facilitate access to a supplier base composed of start-ups and innovative SMEs

Monitoring and evaluation

Setting sound monitoring systems

Measuring user experience

Examine the scope for centralisation of ICT public procurement to benefit from efficiency gains and greater specialisation

Summary of identified challenges and recommendations

6 Project Management Office set-up

Spotlight on PMO's institutional design, roles and priorities

What is a Project Management Office?

How does it apply in the context of MDG?.

Enabling environment

Required competencies to drive transformation

PMO Process description

Step 1: Approval

Step 2: Defining ownership

Step 3: Funding and prioritisation

Stage 4: Implementation

Stage 5: Reporting to MDG

Suggested key performance indicators

Suggested KPIs on procurement process

Good practices for introducing reforms

Introducing reform: next steps to set up the PMO

Annex A. DPS implementation

Organisational set-up

Templates and support

Benefits

Key success factors.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

92-64-65112-8

92-64-52257-3

OCLC:

1390562048