Civic Space Review of Portugal.

Format:

Book

Author/Creator:

OECD, author, issuing body.

Series:

OECD Public Governance Reviews

Language:

English

Subjects (All):

Corporate governance.

Physical Description:

1 online resource (171 pages)

Edition:

1st ed.

Place of Publication:

Paris : Organization for Economic Cooperation & Development, 2023.

Summary:

The Civic Space Review of Portugal provides an in-depth analysis of the national legal frameworks, policies, institutions, and practices relevant to civic space protection, with an emphasis on harnessing user input to facilitate people-centred public service reforms.

Contents:

Intro

Foreword

Acknowledgements

Abbreviations and acronyms

Executive summary

Creating the conditions for people-centred services

Strengthening stakeholder and citizen participation

Towards more inclusive, accessible and people-centred public service design and delivery

1 Introduction to civic space and public service reforms in Portugal

1.1. The Civic Space Review of Portugal

1.2. Portugal's strategic vision for public service design and delivery

1.2.1. Leveraging human rights for public service reforms

1.3. The broad context for civic space in Portugal

1.4. A complex road ahead: Challenges and opportunities

References

Notes

2 Leveraging civic space to advance public service reforms in Portugal

2.1. An introduction to the OECD's approach to assessing civic space

2.2. Civic space for public services: Adapting the OECD's Civic Space assessment methodology to the Portuguese context

2.2.1. Using civic space to empower and engage citizens and stakeholders

1. The context for public service design and delivery

2. The philosophy of public service design and delivery

3. Key enablers to support public service design and delivery

2.3. Methods and tools used

3 Creating the conditions for people-centred services in Portugal

3.1. Introduction

3.2. Protected civic freedoms

3.2.1. Freedom of expression

3.2.2. Freedom of peaceful assembly

3.2.3. Freedom of association

3.3. Equality and non-discrimination

3.3.1. Equality and non-discrimination as preconditions for people-centred services

Migrants and refugees

Roma communities

People of African descent

LGBTI persons

3.4. Press freedom and access to information

3.4.1. Press freedom as an enabler of a robust media and information ecosystem.

3.4.2. Boosting access to information for a more informed citizenry

3.5. Digital security, inclusion and people-centred use of technologies

3.5.1. Digital transformation of the public sector for a new generation of people-centred services

3.5.2. Addressing data privacy and digital security concerns to increase trust in government digital services

3.5.3. Bridging digital divides for more relevant, inclusive and accessible public services

3.5.4. Promoting ethical and people-centred use of technologies in the delivery of public services

3.6. Institutional mechanisms to safeguard fundamental rights

3.6.1. From theory to practice: safeguarding rights in reality

4 The enabling environment for participation in service design and delivery in Portugal

4.1. The enabling environment for civil society

4.1.1. Legal frameworks governing civil society

4.1.2. Civil society's crucial role in the design and delivery of public services

4.1.3. Funding and administrative requirements for civil society

Access to funding

Administrative requirements

4.2. The right to participate in decision making: A review of key governance frameworks, tools and practices

4.2.1. Legal, policy and institutional frameworks governing participation in service design and delivery

The legal framework governing participation

The policy framework governing participation

The institutional framework governing participation

4.2.2. Mechanisms and tools

Information mechanisms

Consultations on legislation and policies

Participatory methods that are specific to public services

Participatory budgeting

More innovative citizen participation practices

4.2.3. Implementation challenges and opportunities

Strengthening communication and feedback

Strengthening inclusion and representation of stakeholders.

Developing the necessary resources and skills

5 Towards more inclusive, accessible and people-centred public service design and delivery in Portugal

5.3. Factors influencing public service design and delivery in Portugal

5.3.1. Context

Leadership

Demographics

5.3.2. Philosophy

Understanding whole problems and designing end-to-end solutions for users and public sector employees

Involving the citizens and stakeholders on an ongoing basis

5.3.3. Enablers

Governance and assurance mechanisms to guide habits and behaviours

Efforts to increase digital inclusion

5.4. Putting the Guiding Principles for a Human Rights Based Approach into practice

5.4.1. Case studies

Digital Mobile Key

Family Benefit for Children and Young People

5.4.2. How these services reflect the Guiding Principles for a Human Rights Based Approach

Principles 1-4: Shaping the design of a service

1. Promote citizens' participation at all stages of the process, particularly from excluded or disadvantaged groups (partially met)

2. Design, first and foremost, for the communities in vulnerable situations (partially met)

3. Analyse, in a systematic way, the expected and unforeseen consequences of service availability (not met)

4. Value the process as much as the outcome (not met)

Principles 5 and 6: Technical maturity

5. Ensure privacy and citizens' personal data security (met)

6. Consider misuse cases as a serious problem to tackle (met)

Principles 7-9: Inclusive and transparent operational maturity

7. Promote a continuous services monitoring and assessment (partially met)

8. Develop the right-holders' and duty-bearers' capacities (partially met)

9. Ensure transparency on obligations, responsibilities and rights regarding services (partially met).

5.4.3. Service-specific conclusions and recommendations

The Digital Mobile Key

5.5. General conclusions and recommendations

Notes.

Notes:

Description based on publisher supplied metadata and other sources.

ISBN:

92-64-92749-2

92-64-81083-8