Putting Citizens First [electronic resource]: Portuguese Experience in Public Management Reform No. 13 / Organisation for Economic Co-operation and Development

Format:

Book

Government document

Author/Creator:

Alpöge, Atila, 1935-

Organisation for Economic Co-operation and Development.

Series:

Public Management Occasional Papers, 20743718.

Language:

English

Subjects (All):

Governance.

Portugal.

Administrative agencies--Reorganization--Portugal.

Administrative agencies.

Civil service reform--Portugal.

Civil service reform.

Local Subjects:

Governance.

Portugal.

Physical Description:

1 online resource (160 p.)

Place of Publication:

Paris : OECD Publishing, 1996.

Language Note:

English

Summary:

The Public Management Occasional Papers are specialised reports prepared for the work of the OECD's Public Management Committee. This publication focuses on the reform strategies used in Portugal. The success or failure of reforms depends largely on how the questions of "how to start" and "how to proceed" are addressed. Portugal offers a valuable example. Twenty years ago, a reform movement was launched to modernise the country and its public service. This publication describes that reform, which came to put service to the citizen first, underlines its innovative aspects, and draws some interesting lessons to the attention of practitioners in other countries.

Contents:

Foreword Executive Summary PART I. AN INNOVATIVE STRATEGY Chapter 1 The reform process and the evolving strategy Chapter 2 Citizen focus: a new approach Chapter 3 Conclusions PART II. WHAT PORTUGAL HAS DONE Chapter 4 Introducing change Chapter 5 Citizen orientation Chapter 6 Financial management Chapter 7 Information technology Chapter 8 Human resources Chapter 9 Training and development Chapter 10 Decentralisation and deconcentration PART III. GENERAL BACKGROUND Chapter 11 Historical background Chapter 12 Political and administrative structures Chapter 13 Central management bodies Chapter 14 Public employment Chapter 15 Political concerns and priorities expressedin government programmes Chapter 16 Code of administrative procedure Chapter 17 Public Service Quality Charter Chapter 18 Renewing the public administration: a challenge, a commitment Chapter 19 Facts and figures Bibliography

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

92-64-06255-6