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I'm Sorry You Feel That Way : The New Cultures of Customer Service.
- Format:
- Book
- Author/Creator:
- Negra, Diane.
- Language:
- English
- Subjects (All):
- Customer services--Social aspects.
- Customer services.
- Customer relations.
- Service industries.
- Physical Description:
- 1 online resource (290 pages)
- Edition:
- 1st ed.
- Place of Publication:
- Redwood City : Stanford University Press, 2026.
- Summary:
- This book is about how twenty-first century capitalism is re-making the roles of customer and customer service provider, shedding light on why consumer capitalism has come to feel so punishing for so many.
- Notes:
- Description based on publisher supplied metadata and other sources.
- Part of the metadata in this record was created by AI, based on the text of the resource.
- Other Format:
- Print version: Negra, Diane I'm Sorry You Feel That Way
- ISBN:
- 9781503646513
- OCLC:
- 1579812139
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